Information Security Engineer, FNTS

First National Technology Solutions•Omaha, NE

2d•$69,616 - $114,867•Hybrid

About The Position

As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story – and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The P2 Engineer in Information Security for FNTS is responsible for the day-to-day maintenance, support, and optimization of security tools and systems. This role provides first-level support while identifying opportunities to enhance operational efficiency and security posture. About This Role: Operations & Tool Management Conduct daily reviews of all security tools to ensure optimal performance and availability Monitor and address broken agents, implementing fixes promptly to maintain security posture Apply patches to tools as required, following change management protocols Execute deployments as needed, ensuring minimal disruption to operations Participate in quarterly standup meetings with tool vendors to discuss roadmaps, outstanding tickets, and required escalations Customer Support & Triage Respond to customer tickets as they are received Perform first-level triage to assess urgency, scope, and appropriate resolution path Route complex issues to senior engineers with appropriate context and documentation Maintain communication with customers throughout the ticket lifecycle Process Improvement, Governance & Compliance Identify opportunities for improvement in deployment models and operational efficiency Analyze current processes and make data-driven recommendations for optimization Assist with AI governance initiatives as they relate to Information Security Conduct spot checks to ensure adherence to established security policies and procedures Document audit findings and recommend corrective actions

Requirements

Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience)
2-4 years of experience in information security or systems administration
Understanding of security tools, monitoring systems, and incident response
Strong troubleshooting and problem-solving skills
Excellent communication skills for customer interaction and vendor management
Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

Conduct daily reviews of all security tools to ensure optimal performance and availability
Monitor and address broken agents, implementing fixes promptly to maintain security posture
Apply patches to tools as required, following change management protocols
Execute deployments as needed, ensuring minimal disruption to operations
Participate in quarterly standup meetings with tool vendors to discuss roadmaps, outstanding tickets, and required escalations
Respond to customer tickets as they are received
Perform first-level triage to assess urgency, scope, and appropriate resolution path
Route complex issues to senior engineers with appropriate context and documentation
Maintain communication with customers throughout the ticket lifecycle
Identify opportunities for improvement in deployment models and operational efficiency
Analyze current processes and make data-driven recommendations for optimization
Assist with AI governance initiatives as they relate to Information Security
Conduct spot checks to ensure adherence to established security policies and procedures
Document audit findings and recommend corrective actions