Information Security Analyst
About The Position
Join GDIT as an Information Security Analyst / System Administrator (ISSO/SA) to support U.S. Army Europe in ensuring the confidentiality, integrity, and availability of information and resources to support the warfighter. This role involves providing technical support and troubleshooting for network, desktop, and systems hardware and software. You will install, configure, test, monitor, and perform routine maintenance on operating systems, application software, and systems to ensure maximum availability. You will also stay current with operating systems/software analysis and technological developments. The ISSO/SA will assist the ISSM in preparing and maintaining Risk Management Framework authorization packages in accordance with DoDI 8510.01. Recommendations for future system and network enhancements to improve security and operations will be made. This role provides Tier 1 and Tier 2 customer support, responding to and tracking team member requests for support, reviewing open service requests, prioritizing them based on customer mission requirements, and ensuring issues are closed to customer satisfaction. The work is impactful to the mission of U.S. Army Europe and AFRICOM, playing a crucial role in mission command support. You will enter support requests and track issues in the designated issue management system and triage requests. Experience with Virtualization, Windows, Storage, Linux, SQL, and Active Directory is required. You will maintain Secure Compartmented Information Facility Accreditation Packages, manage user accounts through their full lifecycle, monitor systems and analyze alerts to detect incidents, perform incident response to contain threats and restore services, and develop technical documentation, system architecture, and system design documentation. Support will be provided to end users on various issues, including office automation software, scanning, printing, file recovery, user account management, and password resets. Cable management for adding, moving, installing, and troubleshooting issues at user workstations and within data center areas will be performed. Management of Active Directory Organizational Unit’s will be done to ensure compliance with organization policy. Desktop workstations will be installed, imaged, and configured. Occasional on-call support and occasional travel are required. Excellent communication skills, attention to detail, and organization are essential. Experience identifying, analyzing, and resolving system problems is also required.
Requirements
- Top Secret Clearance
- 5+ years of related experience
- BS/BA in information technology or related industry training in performing systems administration support is preferred.
- A current IAT II Certification is required at time of hire.
- Candidates should have at least one major industry certification (MCSA, CCNA, etc.)
- US citizenship required
- Relevant and related military or government experience performing systems administration support is desired.
- Experience with Virtualization, Windows, Storage, Linux, SQL, and Active Directory.
- Excellent communication skills and detail oriented and organized.
- Experience identifying, analyzing, and resolving system problems.
Nice To Haves
- BS/BA in information technology or related industry training in performing systems administration support is preferred.
- Relevant and related military or government experience performing systems administration support is desired.
Responsibilities
- Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
- Install, configure, test, monitor and perform routine maintenance on operating systems, application software and systems to ensure the highest levels of systems and infrastructure availability.
- Remain current in operating systems/software analysis and technological developments and applications.
- Assist the ISSM to ensure that Risk Management Framework authorization packages are prepared and maintained in accordance with the DoDI 8510.01 Risk Management Framework (RMF) for DoD Information Technology (IT) and Secure Compartmented Information Facilities.
- Recommend future system and network enhancements to improve security and operations.
- Provide Tier 1 and Tier 2 customer support, responding to, and tracking to completion their team member requests for support.
- Review open service requests, prioritizing them based on customer mission requirements, and ensuring that issues are closed to the satisfaction of the customer.
- Enter support requests and track issues in the designated issue management system and triage requests.
- Maintain Secure Compartmented Information Facility Accreditation Packages.
- Manage user accounts through full lifecycle (approve, create, enable, PKI registration, renew, reset, decommission).
- Monitor systems and analyze alerts to detect incidents.
- Perform incident response to contain threats and restore services.
- Develops technical documentation, system architecture, and system design documentation.
- Provide support to end users on a variety of issues including office automation software, scanning, printing, file recovery, user account management, and password resets.
- Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.
- Provide management of Active Directory Organizational Unit’s to ensure compliance with organization policy.
- Install, Image, and Configure desktop workstations.
- Occasional on-call support.
- Occasional travel required.
Benefits
- 401K with company match
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
