Information Representative

UPMC • Harrisburg, PA

2d • Onsite

About The Position

Harrisburg Hospital is looking for a new Information Representative to join their team. This employee is the first face patients see when they enter the hospital. A friendly demeanor and a smile are expected when working. They assist in answering general questions, providing directions around the hospital, and answering the phone. The schedule is Monday – Friday from 6:00 a.m. – 2:30 p.m., with no weekends and 1 holiday per year. The purpose of this role is to greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Requirements

• Completion of High School graduation.
• 1 year of minimum experience in a similar position.
• Excellent communication and customer service skills essential.
• Basic knowledge of Windows software needed.
• Act 34

Nice To Haves

• Prior front desk experience at a hospital/doctor’s office.
• Experience working in a health care environment helpful.

Responsibilities

• Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
• Dress appropriately for a business setting and give attention to personal grooming.
• Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
• Attend regular staff meetings and participate in the implementation of activities within the hospital when requested by supervision.
• Comply with the hospital's policy regarding punctuality and regular attendance.
• Answer and transfer calls in accordance with hospital guidelines for customer service.
• Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED