Information & Referral Specialist

SEICAA•Pocatello, ID

2d•Hybrid

About The Position

This is a Full-Time, Hourly, Non-Exempt position with Pay Grade E, based in SEICAA’s Service Area (Pocatello, Idaho). The Information & Referral Specialist will act as the point of contact for SEICAA’s Bannock County office, sharing information about SEICAA programs, services, and other community resources. The role involves assessing visitor needs and eligibility for programs, assisting with special programs, and referring participants to government-funded programs, community resources, educational opportunities, and employment services. Maintaining professional contact and relationships with staff, participants, and partners, along with data entry and recordkeeping, are key responsibilities. The position requires the ability to perform other duties as assigned.

Requirements

High School Diploma or equivalent
Experience with diverse and vulnerable populations
Excellent customer service skills
Knowledge of Microsoft Office programs
Computer skills; Familiarity with typical office technologies
Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance
Effective oral and written communication skills; the ability to communicate clearly
Organized, attention to detail, and punctual
Self-directed; Can work independently and in a team
Can establish working relationships with Agency employees, the public, and partners
Follows instructions; Follows policies and procedures
Maintain confidentiality of sensitive information
Ability to multi-task and manage multiple projects with effective time management skills
Ability to perform duties with or without reasonable accommodations without endangering self or others
Bondable, insurable under SEICAA’s insurance policy, and maintain a valid driver’s license
Able to attend meetings or training opportunities to enhance expertise and performance as scheduled
Willing to travel on Agency business at Agency reimbursement rates
Able to occasionally lift up to 35 lbs.
Must successfully pass mandatory pre-employment drug and background screening

Responsibilities

Act as the point of contact for SEICAA’s Bannock County office
Share information regarding SEICAA programs and services and other community resources
Assess visitors’ needs and eligibility for SEICAA programs and services
Assist with special programs offered by SEICAA or its partners
Refer participants to government-funded programs (LIHEAP, CSBG, etc.), community resources, educational opportunities, and employment services
Professionally maintain contact and relationships with staff, participants, partners, etc.
Data entry and recordkeeping
Perform other duties as assigned