Information & Referral Specialist (CAIR)

Cascadia Health

7d•$22 - $23•Onsite

About The Position

The Information and Referral Specialist works as a member of an interdisciplinary team to manage and complete the referral process, enroll clients in Respite services, complete Intakes, and to work with clients to participate in their recovery and discharge plan, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required that the Information and Referral Specialist understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.

Requirements

High school diploma or equivalent
Two years of work experience in an office setting or demonstrated ability to fulfill the requirements of the position.
Type 50 WPM
Familiarity with basic office equipment
Ability to organize, track, and monitor various tasks.
Ability to operate computer hardware and software at a level needed to effectively perform job functions
Enter and retrieve data
Knowledge of components for maintaining a Trauma Informed Care environment
All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

Nice To Haves

Peer Support Specialist (PSS) or Peer Wellness Specialist (PWS) certification.
Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full-time professional experience providing direct service to individuals in a social service setting.
Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in the Oregon Administrative Rulings (OARs). Certification must be kept current and in compliance with OARs through MHACBO.

Responsibilities

Determine the reason for the patient/clients call and accurately schedule appointments into Mental health, Substance use, Gambling, or primary care for all four health centers using Cascadia’s EHR(ochin/EPIC) system.
Accurately schedule appointments using the scheduling template within Cascadia’s EHR system.
Preform pre-registration in EHR (Ochin/EPIC) system.
Obtain insurance information and verify coverage in 3rd party databases such as Noridian, Cim and MMIS.
Initiate calls to help with scheduling, registration into our EHR(Ochin/epic) system, and referrals.
Provide customer service to community members and referents calling with questions and referral needs.
Document and maintain EHR (ochin/epic) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations.
Screen phone calls and direct patients/clients to appropriate services/departments.
Complete CAIR screening and document in EHR (Ochin/Epic) system.
Provide up to date information to intake clinicians/providers regarding scheduled appointments.
Provide trauma informed customer service and help clients problem solve and access needed services.
Assist in crisis situations as appropriate, complete Columbia suicide severity rating scale (CSSRS).
Following emergency protocols/procedures complete warm hand-offs to local crisis services such as county crisis lines or Urgent Walk in facilities.
Demonstrate responsibility for safety; demonstrate familiarity with fire regulations and evacuation procedures.
Adhere to mandatory abuse reporting laws and HIPAA requirements.
Complete annual employee training requirements on a timely basis per agency requirements.
Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
Perform other duties as assigned.

Benefits

Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
Medical and Dental Coverage (begins 1st of the month following hire date)
VSP Vision Discount Plan
403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
Short-Term Disability, Long-Term Disability, and Life Insurance
Paid Bereavement and Jury Duty Leave
Length of Service Award
Voluntary Life Insurance
Supplemental Insurance
Student loan forgiveness options
Employee Assistance Program (EAP)
Bike to Work Reimbursement
Discounted Fitness Memberships
Trauma Support Team