Information Officer

Georgetown University•Lexington, MA

2d•$20 - $31•Onsite

About The Position

The primary function of the Information Officer position is to guarantee an effective public relations environment for the Office of Undergraduate Admissions. The Admissions Office receives nearly 60,000 visitors, countless phone calls and emails annually. The Information Officer is a high impact position due to the number of contacts that the incumbent has with various University constituents including current students, faculty, staff, prospective and admitted students, parents, college counselors, alumni and friends of Georgetown. The person in the position must be aware of the current happenings on campus and must also be able to handle callers, visitors and emails with a variety of issues. Oftentimes the incumbent will be called upon to help with difficult calls or situations which need to be managed with sensitivity. The incumbent should be able to answer all but the most complex admissions questions, accurately articulate admissions office policy, know important deadlines and think critically to solve problems including public relations issues.

Requirements

Bachelor’s degree required
Ability to handle callers, visitors and emails with a variety of issues.
Ability to manage difficult calls or situations with sensitivity.
Ability to answer admissions questions, articulate admissions office policy, and know important deadlines.
Critical thinking skills to solve problems including public relations issues.

Nice To Haves

College admissions experience or special training in a college/educational environment is highly desired.

Responsibilities

Manage the nearly 60,000 visitors that come to campus to attend an information session and campus tour.
Coordinate with the admissions officers to help with campus visitors.
Maintain and monitor the flow of visitors, especially during high-volume times of year.
Assist all visitors and callers to the office in a courteous manner.
Answer all email inquiries.
Accurately code information from phone calls and campus visits.
Assist with special projects as needed.