Information Officer

National Capital Commission • Quebec, QC

4d • Onsite

About The Position

The Visitor Centre is the primary arrival and information point for park visitors, as well as the administrative and operational hub for the NCC’s Québec urban lands and Gatineau Park staff. As an Information Officer, you will provide front line services for visitors and clients of the Gatineau Park Visitor Centre and Philippe Lake Campground, both in person and by phone. This includes responding to requests for information and bookings, receiving visitor complaints and concerns, and supporting the daily operations of the Centre.

Requirements

• High School Diploma.
• One (1) to three (3) years of experience in client service.
• Knowledge of Gatineau Park’s services and programs.
• Knowledge of administrative and inventory procedures.
• Ability to communicate effectively, provide relevant and accurate information.
• Ability to effectively address visitor concerns, issues and complaints.
• Ability to handle cash transactions, electronic payment systems, and prepare sales and statistical reports.
• Demonstrating integrity and respect – Civility and well-being.
• Thinking things through – Innovating through analysis and ideas.
• Working effectively with others – Relationships and trust building.
• Showing initiative and being action-oriented – Getting things done.
• Possess or eligible to obtain Reliability security clearance.
• Linguistic profile: Bilingual CBC.
• Must reside within a commutable distance from the workplace at the Gatineau Park Visitor’s Centre (33 Chemin Scott, Chelsea, Québec) and the Philippe Lake campground (Chemin du lac Philippe, Québec).

Nice To Haves

• Post-secondary diploma in a related field such as Tourism, Communication, Public Relations, Leisure or Environment.
• Experience delivering nature or heritage interpretation activities as a guide or interpreter.
• Knowledge of the Outaouais regional tourism industry and offerings.

Responsibilities

• Provide front line services for visitors and clients of the Gatineau Park Visitor Centre and Philippe Lake Campground, both in person and by phone.
• Respond to requests for information and bookings.
• Receive visitor complaints and concerns.
• Support the daily operations of the Centre.
• Handle cash transactions, electronic payment systems, and prepare sales and statistical reports.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED