Information Officer and District Admin Support

Government of Alberta•Cold Lake, AB

93d•CA$24 - CA$30•Onsite

About The Position

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to value, protect, and enjoy the natural world and the benefits it provides for current and future generations. The Cold Lake District is part of the Northern Region Alberta Provincial Parks operations. The Provincial Parks within this District are located in proximity to the communities of Cold Lake, Bonnyville, St. Paul, and Elk Point. We are looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill Information Officer positions for the following parks: Cold Lake Provincial Park, Franchere Bay Provincial Recreation Area, and Whitney Lakes Provincial Park – Based at Ross Lake Campground. We are also seeking a hard-working, professional, and motivated individual who possesses exceptional organizational abilities to fill a seasonal District Admin Support position located at the Lac La Biche Provincial Building. Information Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds. Responsibilities include, but are not limited to, providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. Information Officers (IOs) are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Responsibilities also include cash handling, retail management and administrative duties utilizing software programs such as Excel, Store Manager, and AspiraOne. Information Officers need to have strong time management skills, pay attention to detail and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback. The Seasonal District Admin Support (AS3) position has a combination of duties by assisting the team responsible for running daily operations of the park facilities such as the district office, registration booths, and camp stores. This position's primary purpose is to provide a front-line contact for Alberta Parks by providing excellent customer service, and current and effective information delivery. In addition, this position also provides support to the Visitor Services Supervisor through revenue tracking and reconciliation along with various administrative tasks. Information Officers and the District Admin Support may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs.

Requirements

High school diploma
English language proficiency.
Available to work weekend and evening shifts during the season.
A valid, unrestricted Alberta Class 5 driver’s license or an equivalent Canadian license.
Criminal Record Check.
Recognized valid Standard First Aid certificate with CPR certification.
Strong computer skills including Microsoft Office (Excel, Word, Outlook and Publisher).
High School Diploma and one year of related experience in a retail, customer service and/or supervisory role.
Strong English language proficiency.
Available to work weekend and evening shifts occasionally during the season.
Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher).
Current Standard First Aid and CPR Level "C"/AED Certificate.
A valid, unrestricted Alberta Class 5 driver’s license or an equivalent Canadian license.
A minimum 3-year Driver's Abstract.
Criminal Record Check.

Nice To Haves

Familiarity with campground operations, campground etiquette and surrounding Park amenities.
Experience with Shop.AlbertaParks.ca and/or AspiraOne.
Experience in customer service, cash handling and/or administration.
Well-developed interpersonal and communication skills.
Independent problem-solving and adaptability.

Responsibilities

Operate AspiraOne system to manage camper registrations, reservation changes, cancellations, check-outs, payments, and refunds.
Proficiency in operating a cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.
Maintain facility security and cleanliness through opening/closing procedures, organization, and prompt reporting of maintenance issues. Ensure operational readiness by communicating hours of operation and keeping facilities open as scheduled.
Retail sales of product and services which include firewood, concession items, ice and ice cream, and rentals (where applicable).
Manage inventory by restocking merchandise, maintaining order, and notifying supervisor of low stock.
Record necessary safety, accident or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner.
Maintain lost and found records; tag and organize found items in an efficient manner
Support Park communications by distributing posters, brochures, and program advertisements as directed. Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation.
Serve as a park specialist with detailed knowledge of park areas, natural and cultural history, programs, and current conditions to assist visitors effectively.
Handle customer service needs including emergencies, complaints, and feedback in a professional manner, coordinating with appropriate departments and ensuring follow-up.
Collaborate with other park program streams (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement, and Visitor Services) to meet operational and visitor needs.
Review and reconcile camping and retail sales revenue, record and manage data utilizing Excel, and prepare weekly bank deposits.
Support Information Officers in resolving cash-out discrepancies and ensuring financial accuracy.
Assist the Supervisor with booth and store inventory management to maintain adequate supplies.
Foster effective communication with other program areas to ensure operational efficiency and visitor satisfaction.
Coordinate and deliver training for Information Officers on business operations, reservation systems, and Government of Alberta (GOA) processes.
Provide support to the Visitor Services Supervisor by arranging coverage for staff absences.