Information Governance Manager

California ISO•Folsom, CA

4d•$134,925 - $188,895•Hybrid

About The Position

Under the general direction of the Manager, responsible for the development, implementation, governance, monitoring, and continual improvement of the ISO's Information Governance Program. Serves as the subject matter expert responsible for information lifecycle management, retention governance, legal hold support, defensible disposition, and enterprise information inventory management. Partners across Compliance, Legal, Information Technology, Information Security, Communications, and directly supports business units to ensure information governance requirements are incorporated into enterprise processes, repositories, and technology initiatives. Provides strategic leadership, stakeholder coordination, governance oversight, reporting, and continuous improvement recommendations to support the evolving information governance needs of the ISO. Leads information governance program modernization efforts and serves as the primary liaison for business initiatives requiring cross-functional coordination and enterprise engagement from an Information Governance perspective.

Requirements

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Information Governance, Information Management, Records Management, Library and Information Science, Business, Legal Studies, Information Technology, Management Information Systems, or a related field.
Ten (10) or more years related experience, including five (5) years at lead level or equivalent.
Significant experience in information governance, records management, retention governance, legal hold support, information lifecycle management, repository governance, and enterprise information management practices.
Demonstrated experience leading enterprise-wide programs and initiatives, including developing governance structures, driving continuous improvement efforts, establishing program priorities, and coordinating cross-functional activities across business, legal, compliance, communications, and technology organizations.
Experience developing program metrics, dashboards, executive reporting, training materials, and management communications.
Experience partnering with Information Technology and business stakeholders to incorporate information governance requirements into enterprise systems, repositories, cloud technologies, collaboration platforms, and operational processes.
Experience leading stakeholder engagement efforts, governance committees, training initiatives, and change management activities.
Ability to think strategically and devise solutions to problems in keeping with multiple considerations.
Excellent leadership abilities with experience coaching and developing others.
Must demonstrate sound judgment and critical thinking when making decisions.
Must be able to work effectively in a team environment as team leader, facilitator and team member.
Strong analytical and quantitative skills required.
Excellent interpersonal, communication and writing skills required, including the ability to effectively communicate complex materials and concepts.
Must be able to handle a dynamic and changing work environment, and work well independently.
Self-motivated, problem solving skills and the ability to influence others without direct authority.
Must be proficient with Microsoft Office Suite, SharePoint, Microsoft 365, Purview, and related information management technologies and possess knowledge of information governance, information lifecycle management, records retention and disposition practices, information inventory management, and enterprise information management concepts.

Nice To Haves

Master’s degree preferred.
Information Governance Professional (IGP), Certified Records Manager (CRM), Certified Information Professional (CIP), Project Management Professional (PMP), or equivalent Information Governance, Records Management, Information Management, or Program Management certification preferred.
Experience with Microsoft 365, SharePoint, Purview, enterprise content management platforms, information repositories, automation technologies, and related governance capabilities is highly desirable.

Responsibilities

Administering and providing leadership and oversight for the ISO’s Information Governance Program.
Serving as the primary subject matter expert for information lifecycle management, records retention, legal holds, defensible disposition, and related governance practices.
Establishing program priorities and strategic roadmaps in partnership with business, Legal, Technology, and other key stakeholders to address evolving organizational and technology needs.
Developing and maintaining program performance measures, management reporting, and dashboards to evaluate program effectiveness, monitor risks and issues, assess resource needs, and support strategic decision-making.
Identifying improvement opportunities and escalating significant risks, issues, dependencies, and constraints as appropriate.
Providing guidance, training, and consultation to Records Coordinators, management, and business stakeholders.
Coordinating the activities of the Information Governance Committee and Oversight Committee to promote effective governance, accountability, and compliance.
Overseeing governance activities for the ISO’s records retention schedule, enterprise information inventory, disposition program, and related information lifecycle requirements.
Owning and maintaining the enterprise information inventory and records retention schedule in partnership with Legal and Records Coordinators.
Managing records subject to legal hold with Legal and Records Coordinators to ensure appropriate preservation.
Collaborating with business and Technology stakeholders to establish and implement requirements for retention, preservation, recovery, disposition, information ownership, lifecycle management, and related governance responsibilities.
Administering, tracking, and coordinating physical records stored offsite and identifying opportunities for cost reduction.
Partnering with business stakeholders, Legal, and Technology on records clean-up and disposition efforts.
Serving as the business lead and subject matter expert for information governance requirements, providing oversight and guidance for technologies supporting retention automation, information lifecycle management initiatives, and related information management practices.
Partnering with system owners across the organization, Information Technology and business stakeholders to incorporate information governance requirements into enterprise technology implementations, upgrades, cloud platforms, business applications, information management systems and operational processes.
Defining business requirements, making decisions related to information governance and related technology, and supporting validation and monitoring of information lifecycle management and automation capabilities.
Representing the Information Governance Program in cross-functional initiatives, including data governance, enterprise information inventory activities, records retention schedule governance, website content governance, and broader enterprise information management efforts.
Evaluating emerging technologies and information management capabilities and recommending and implementing improvements to strengthen governance, lifecycle management, reporting, automation, and operational efficiency.
Monitoring the effectiveness of information governance processes and automation capabilities and implementing corrective actions when issues or gaps are identified.
Leading and supporting the development, implementation, and maintenance of information governance tools and program infrastructure.
Reviewing, maintaining and distributing Information Governance Program procedures, standards, guidance materials, training content, and supporting documentation.
Supporting audits, assessments, regulatory inquiries, and information governance readiness activities.
Supporting business continuity, disaster recovery, incident response, and operational resilience activities related to information management.
Serving as the Records Coordinator for Corporate Compliance and supporting records repositories and team sites for the Corporate Compliance and Information Governance Programs.