Information Developer - Support Communications

Hewlett Packard Enterprise•Ft. Collins, CO

1d•$85,600 - $163,000•Onsite

About The Position

The Information Developer in the area of Support Communications creates content for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers, system architects, etc.). Interfaces with cross-functional areas as a member of the Engineering Resolution organization, such as marketing, test, support, and manufacturing. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to develop communications strategies. May act as a team or project leader providing direction to team activities and facilitate information validation and team decision-making.

Requirements

Excellent interpersonal, oral, and written communication skills
Ability to multi-task, organize, and prioritize

Responsibilities

Collaborate with cross-functional subject matter experts in Engineering, Manufacturing, Marketing, Test, Supply Chain, etc. to gather content requirements.
Apply developed knowledge of HPE products (e.g., ProLiant servers/Blade Servers, Storage platforms, Networking products, Converged System platforms, etc.)
Research technical information for various topics in HP Product Bulletins, HP intranet libraries and on the web.
Explain technical ideas in simple language.
Ensure adherence to HPE Writing Standards.
Ensure content flows in a logical, easy-to-read sequence.
Follow the established HPE document development life cycle.
Lead and provide guidance and mentoring to less-experienced team members.
Lead a project team in the design, development and delivery of communications for a well-defined project.
Manage moderately complex communication projects by engaging multiple Subject Matter Experts across HPE Business Units and/or Engineering, Marketing, Test, Manufacturing, Supply Chain, etc. for development of deliverables.