Information Counselor

City of South Padre Island•South Padre Island, TX

12d•Hybrid

About The Position

The Information Counselor provides administrative support to management and performs front desk duties, including receiving telephone inquiries, counseling, and assisting Island visitors. This role is also responsible for the delivery and pick-up of daily mail to City Hall and the Convention Centre.

Requirements

Requires a high school diploma or equivalent with coursework in general office practices.
One (1) year of related work experience in a hospitality-related position or a related field; or any equivalent combination of education and experience, equivalency to be determined by the City.
A valid state driver’s license.
Bilingual: Spanish and English preferred.
Working knowledge of modern office practices.
Knowledge of South Padre Island history, geography, surrounding areas, current events and activities.
Ability to provide exceptional customer service.
Ability to maintain positive working relationships with other employees, volunteers, and the general public.
Ability to work independently to complete assigned tasks.
Skill in the use of listed tools and equipment.
Ability to communicate effectively verbally and in writing.
Ability to maintain professional telephone etiquette at all times.
Ability to exert an outgoing, friendly personality.
Working knowledge of post office procedures.

Nice To Haves

Bilingual: Spanish and English preferred.

Responsibilities

Greets walk-in visitors and provides accurate travel information and routing.
Provides telephone service for travel information and daily weather conditions.
Prepares routes for travelers and walk-in visitors.
Performs administrative duties related to the Visitors Center operations.
Answers mail and email requests for the South Padre Island area and surrounding areas.
Records daily statistics on the numbers of people served.
Performs routine clerical duties such as filing, sorting, processing mail and creating correspondence.
Operates a personal computer for information retrieval and data entry.
Performs the opening and closing duties of the Visitors Center each day.
Inventories and stocks literature for display and reorders promotional literature as needed.
Assists in training and dispersing information to part-time employees and volunteers.
Assists in compiling statistical data and reports.
Handles, fulfills, sorts, and posts parcel and first-class mail due to inquiries.
Delivers, picks up, and distributes daily mail with the Visitors Center, City Hall, and Convention Centre.
Maintains and monitors postage machines for proper operation including cash accounts.
Assists other Convention Center and Visitors Center staff in all brochure/promotional material handling, receiving, and shipping.
Performs other related duties as assigned.
Adheres to all City of South Padre Island Purchasing Policies while performing purchasing tasks.