Information & Communications Specialist

City of Duluth•Duluth, MN

About The Position

Provide support for software, information, data, document management, analysis, and communications. Serve as subject matter expert for computer applications and data analysis. Assist with developing efficient workflow processes. Assist with providing data and analytics throughout the department.

Requirements

A combination of verifiable education and experience equaling five (5) years, demonstrating possession of the knowledge, skills, and abilities listed within the job description.
Familiarity with a broad range of information technology concepts, including concepts associated with enterprise-level information technology systems.
Knowledge of Microsoft Office applications, database systems, and research techniques.
Knowledge of business processes to maximize software functionality to support operations.
Highly proficient in computer skills, data collection, research and analyses techniques, including Microsoft Office applications, email applications, internet sources, and general database functions.
Skill at working in a team-oriented, collaborative environment.
Exemplary customer service skills, including the ability to identify needs, provide prompt responses, and exercise patience, respect, and professionalism in all interactions.
Analytical and problem-solving skills.
Skill in documenting and maintaining configuration and process information.
Skill in efficient time-management.
Excellent communication skills, both orally and in writing.
Skill in preparing written materials and reports.
Strong organizational skills.
Ability to administer software applications for the department.
Ability to act as subject matter expert for department systems.
Ability to absorb new ideas and concepts quickly.
Strong customer service abilities.
Ability to establish and effective working relationships.
Ability to use Microsoft Office applications to create documents, forms, newsletters, spreadsheets with complex formulas for data analysis, and other required materials.
Ability to make sound decisions within established policy and procedural guidelines.
Ability to work effectively under pressure and juggle multiple priorities.
Ability to maintain effective communication and problem-solving relationships with all software vendors.
Ability to record, track, and document problem-solving processes.
Ability to communicate application problems and issues to management, development teams, and end users.
Ability to use and coordinate available systems and equipment to convert documents and data to desired formats.
Ability to comprehend and utilize the Data Practices Act in regards to all different types of data within the department.
Ability to verify accuracy of data, and to proofread, edit, and organize content to assure it is current, accurate, and effective.
Ability to sit for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Ability to attend work on a regular basis.

Responsibilities

Maintain communications with department personnel regarding all issues pertaining to the use of applications.
Collaborate with IT division personnel to maintain consistency of development and maintenance of software with overall IT policies and procedures.
Serve a primary role in all department development projects involving the implementation of new software applications and/or the further development of existing applications.
Serve a primary role in the maintenance and integrity of data for all departmental software applications.
Develop and provide software application training.
Ensure accuracy and consistency of the systems' utilization by all department personnel.
Collaborate with IT in the development and maintenance of custom report and programing in support of the operating unit.
Assist staff with development and utilization of software to further the business goals and requirements of the division.
Assist in evaluating and establishing office procedures using software and technology systems.
Meet with users and decision makers in different workgroups to define business, financial, and operations requirements and application goals, and identify and resolve application issues.
Coordinate testing of updates and software changes.
Perform post-resolution follow-ups to ensure problems have been adequately resolved.
Participate in the development, implementation, coordination, and maintenance of document and information management programs, rules, regulations, and policies.
Prepare and maintain records retention schedules.
Establish and maintain electronic systems, directories, and databases.
Collect, analyze, and summarize data from different sources and distribute reports.
Implement and maintain uniform visual and formatting standards in accordance with workgroup and City standards.
Act as department-level lead in implementing new features and content management system updates.
Establish and maintain content for the department website.
Coordinate with the City's communication team and advance organization's social media strategy using platforms such as Facebook, YouTube, Twitter, etc. in accordance with the City's communication strategy.