PART TIME: Information Attendant

Unified Government of Athens-Clarke County • Athens, GA

2d • Onsite

About The Position

The purpose of this job is to provide general information and directions to the public. Duties and responsibilities include, but are not limited to: answering the telephone; distributing schedules; advising transit routes; and performing other duties as assigned.

Requirements

• High school diploma or equivalent
• Two months of customer service and cash handling experience
• Must work cooperatively with others.
• When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
• Ability to effectively communicate and interact with management, employees, and members of the general public.
• Ability to assemble information and complete standard reports.
• Ability to use independent judgment and discretion.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information.
• Ability to handle required mathematical calculations.
• Ability to read and understand maps, schedules, and related materials.
• Must be physically able to operate a variety of machinery and equipment including a calculator, PC, typewriter, and two-way radio.
• Must be able to use body members to work, move or carry objects or materials.
• walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions.
• Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
• Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
• Requires the ability to hear, speak and/or signal people to convey or exchange information.
• Includes receiving assignments and/or directions from supervisors and providing information to the general public.
• Requires the ability to read maps, mathematical, and informational documentation, directions, instructions, and methods and procedures.
• Requires the ability to prepare a daily sales report.
• Requires the ability to speak to people with poise, voice control, and confidence.
• Requires the ability to learn and understand simple principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
• Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions.
• Requires the ability to utilize mathematical formulas; add and subtract totals.
• Requires the ability to inspect items for proper length, width, and shape, visually with maps, calculators, computers, telephones, and two-way radios.
• Requires the ability to coordinate hands, fingers, and eyes accurately in using maps, calculators, computers, telephones, and two-way radios.
• Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
• Requires the ability to handle a variety of items such as maps, calculators, computers, telephones, keyboard and two-way radios.
• Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities.
• Must have minimal levels of eye/hand/foot coordination.
• May require the ability to differentiate between colors and shades of color.
• Requires the ability to deal with people beyond giving and receiving instructions.
• Must be adaptable to performing under minimal stress when confronted with an emergency.
• Must be able to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear).
• Must be able to communicate via telephone or two-way radio.

Responsibilities

• Answers incoming telephone calls; responds to requests for information regarding transit system, routes and schedules.
• Unlocks Information Center facility each morning; locks and secures facility at the end of each day; ensures facility is clean and orderly.
• Confers with the public relating to passenger comments, commendations, or complaints; strives to resolve any problems encountered; advises supervisor of comments received.
• Maintains inventory of transit maps and schedules; monitors inventory level to ensure adequate supply.
• Performs other related duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED