Information & Assistance (I&A) Lead

Consumer Direct Care Network•Greenwood Village, CO

14d•$30 - $34•Hybrid

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Information & Assistance (I&A) Lead will coordinate, develop, and deliver high-quality Information & Assistance (I&A) services to Members and Authorized Representatives who are self-directing either in the Consumer Directed Attendant Support Services (CDASS) program and the In-Home Support Services (IHSS) program. The individual(s) in this role will provide coordination and support for those Members/ARs with their agency or FMS, Case Management Agency, and other community resources. The Consumer Direct Care Network owners, executives, and employees work together to fulfill the company mission to provide care and support for people in their homes and communities. Our interactions with the people we serve and each other are guided by our commitment to our company values of Respect, Integrity, Service, and Excellence.

Requirements

At least two years of experience with Consumer Direction is required
At least one year of experience working with or having lived experience as a member of a marginalized population, including but not limited to people with disabilities, people of color, people experiencing homelessness, and/or people involved in the justice system
At least two years of experience with using common technology, such as smartphones, basic spreadsheets, email, and word processing software
This is a hybrid position, and employees must provide their own reliable Internet service
This is a driving position, and employees must have a current, valid driver's license
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Serving as the primary contact for the Department for I&A services development, provision, and promotion
Managing Member/Authorized Representative referral process for I&A
Training or facilitating I&A staff onboarding and training
Providing I&A to Members/Authorized Representatives with high needs or complex needs not quarterly
Coordinating with the Program Lead on I&A staff recruitment
Receive and process I&A referrals from Members or other community resources and follow-up appropriately by making initial contact, overview of I&A services, and establishing goals
Communicate with appropriate entities, as necessary and appropriate, about the progress of Member or Authorized Representative’s plan and goals
Review training curriculum documents for accuracy and completion while communicating with clients or Authorized Representatives with any needed adjustments and/or submission to case manager for final approval
Complete appropriate and timely documentation on all activities of daily job performance
Assist in maintaining all databases and electronic files
Conduct state-wide I&A training within the established requirements
Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information and/or I&A assistance
Attend educational meetings, training sessions and other meetings as needed or required by program
Work with the Program Director and HCPF to address any issues regarding I&A services
Attend required Department or other stakeholder meetings as assigned by the Department and/or the State Director
Ability to travel in-state as assigned to meet contract and position requirements
Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance