Visitor Information Assistance

Global Resource Solutions, Inc. • Arlington, VA

3d • Onsite

About The Position

Visitor Information Assistants (VIA) provide directions, information and assistances to visitors and guest of Arlington National Cemetery.

Requirements

• An Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in-person customer service; or
• Five years of relevant experience such as a visitor use assistant, docent, park guide, or in-person customer service.
• Maintain basic computer skills, ability to operate kiosks and basic office equipment, and the ability to communicate clearly in written electronic mail (emails).
• Personnel are required to have the ability to walk throughout the entire facility and stand constantly. This includes long distances, various hills/grades and all types of terrain.
• VIA must be able to function outdoors in all types of weather.
• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract
• Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

Responsibilities

• Provide general information, directions, and other forms of assistance to visitors.
• Understand and maintain knowledge of the ANC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees