Passenger Assistance Lead Agent

G2 Secure Staff • Denver, SC

2d

About The Position

Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients.

Requirements

• High School diploma or equivalent.
• Some supervisory/management in shift work environment experience necessary.
• Must have proven previous supervisor/management exp.
• Verbal and written communications skills
• Must be 18 years of age or older.
• Must have reliable telephone and transportation.
• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.
• Must be able to read, understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Be able to resolve problem situations with passengers when necessary.

Responsibilities

• Perform all duties of subordinate employees when necessary.
• Be familiar with all pertinent regulations. (Company/Client/Government Agencies)
• Schedule personnel daily and furnish copy to General/Ops or Account Manager.
• Monitor employee activity and makes adjustments as needed
• Make sure employee follow all regulations/procedures.
• Check In/Out sheets to insure all employees have logged in times correctly.
• Deal courteously and tactfully with fellow employees.
• Communicate effectively with fellow employees and client representatives.
• Make recommendations to General Manager and/or Ops Manager regarding personnel performance.
• Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager.
• Make sure state licenses and training records are current.
• Be on call 24 hours per day.
• Report inquiries and other major incidents to General Manger/Ops Manager or Account Manager.
• Respond to inquiries from client, staff, and passengers in a courteous manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
• Perform other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees