Information and Services Officer - 2 vacancies

Monash•Clayton, NC

12d•$86,344 - $99,179•Onsite

About The Position

Two part-time opportunities are available for Information and Services Officers with Monash University Accommodation. This role involves providing information and support to prospective and current students, assisting them with accommodation options and services. Responsibilities include managing applications, offers, allocations, bookings, responding to inquiries, supporting events, and maintaining accurate records. The role is ideal for individuals who enjoy variety, problem-solving, interacting with people, and enhancing the student experience.

Requirements

Experience in a customer-focused administrative or service environment.
Strong organizational skills.
Ability to manage competing priorities, meet deadlines, and adapt to changing requirements.
Sound analytical and problem-solving skills.
High level of attention to detail.
Confidence working with data, systems, and financial information.
Confident and clear communication skills to provide high-quality advice and support.
Ability to work effectively both independently and as part of a team.
Ability to use initiative and sound judgment to achieve positive outcomes.

Nice To Haves

Previous experience in student accommodation.
Experience working with university systems such as SAP or Callista.
Experience with Microsoft Office, G-Suite, or equivalent systems.

Responsibilities

Provide information and support to prospective and current students regarding accommodation options and services.
Manage applications, offers, allocations, and bookings for student accommodation.
Respond to student and external customer inquiries.
Support events related to student accommodation.
Maintain accurate records and information systems.