Information and Referral Specialist

SKIL Resource Center • Parsons, KS

1d • Onsite

About The Position

Serve as the point of contact for customers initially requesting SKIL services. Work with IL Advocates, the IL Program Manager and IL/QA Director to assure that all aspects of customers’ needs and care are addressed and documented. Collecting, completing and maintaining documentation and information is essential in the Information & Referral Specialist’s daily duties.

Requirements

• At least 18 years of age
• Have a valid Driver's License
• Be familiar with Independent Living philosophy
• Clear background checks

Responsibilities

• Serve as the point of contact for customers initially requesting SKIL services.
• Work with IL Advocates, the IL Program Manager and IL/QA Director to assure that all aspects of customers’ needs and care are addressed and documented.
• Collect, complete and maintain documentation and information.
• Assist individuals accessing the agency in overcoming existing barriers that prevent individuals from receiving assistance needed with available community resources.
• Maintain Courtesy Cabinet with food and hygiene donations in order to assist customers accessing the agency with the needed items available.
• Support IL Advocates with Information and Referrals (I&Rs) as needed.
• Collaborate with local community organizations to better serve customers.
• Work with the IL Program Manager and IL/QA Director to compile information for all Center reports.
• Maintain a current and accurate customer database of I&Rs.
• Assist IL/QA Director with new processes in data tracking regarding IL Advocate reports.

Benefits

• Paid Sick/Personal and Vacation time
• Paid Holidays
• Health Insurance
• Life Insurance
• 403B Retirement Plan
• Supplemental Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed