Information & Referral Specialist

Harris County • Houston, TX

5d • Onsite

About The Position

Harris County Public Health (HCPH) is seeking an Information & Referral Specialist (IRS) to join their team. HCPH is a network of over 1,100 public health professionals dedicated to improving health outcomes for the third most populous county in the United States. They offer a variety of services including medical and dental care, community programs, and health education to approximately 2.3 million residents. HCPH is committed to innovation, engagement, and health equity, aiming to provide meaningful solutions to public health challenges and maintain a healthy and vibrant Harris County. Their core values include transparency, integrity, respect, impact, and collaboration.

Requirements

• High school diploma or GED equivalent
• At least one (1) year of customer service experience.
• At least one (1) year of previous data entry experience.
• Ability to communicate well verbally and written is essential.
• Ability to handle difficult situations with a professional manner is necessary.
• Must be able to handle multiple projects with minimum supervision.
• Must demonstrate a professional image and have a cheerful, helpful phone voice.
• Must be able to handle multiple projects and be a team player.
• Must be comfortable working around animals.
• Must be able to handle difficult situations, multiple projects, be a self-motivator, and a team player.
• Ability to give attention to detail in a fast-paced environment.
• Knowledge of Microsoft Office Suite.

Nice To Haves

• Experience in an animal shelter/clinic.
• Experience with HLP’s Chameleon software.
• Previous multi-line phone experience.
• Bilingual (English/Spanish)

Responsibilities

• Answers telephone calls requesting information, services, and other inquiries concerning lost/found pets.
• Provides information regarding Harris County leash laws, rabies, animal safety, and responsible pet ownership.
• Provides complete and accurate information to callers requesting routine zoonotic disease information and refers calls to the appropriate agency when necessary.
• Responsible for collecting and receipting all fees.
• Processes mail-in and electronic license applications, ensuring correct jurisdiction and appropriate payment.
• Maintains county-wide licensing database for all pets and pet owners.
• Monitors and maintains complete owner and complainant information in the database.
• Reviews each animal’s status daily.
• Updates information according to animal release date and prepares euthanasia release sheets.
• Receives and processes all bite reports, documenting all information necessary to locate and quarantine biting animals.
• Ensures that possible rabies exposures are documented and communicated to the dispatcher for investigation.
• Answers all questions regarding Harris County VPH services.
• Reviews and approves/rejects applications for adoptions.
• Counsels citizens on adoption and responsible pet ownership.

Benefits

• Training is offered for various Windows-based programs.
• Education on rabies, the leash law and responsible pet ownership will be provided.
• Training will be provided on adoption counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED