Information and Event Services Assistant 26-27

Gannon University•Erie, PA

8h•Onsite

About The Position

The Information Desk and Event Services Assistant is a vital member of the Leadership Development and Campus Engagement team, responsible for providing excellent customer service and event support. This role includes staffing the information desk, assisting customers with inquiries, and supporting events by setting up event spaces and providing AV tech support within the Waldron Campus Center complex. The Information Desk and Event Services Assistant plays a key role in ensuring a positive experience for visitors and the smooth execution of events in the Waldron Campus Center complex. If you are enthusiastic about providing exceptional service and enjoy a variety of responsibilities, we encourage you to apply.

Requirements

Ability to move furniture, lift heavy objects, and bend/kneel/stoop as needed; ability to safely and independently lift up to 50 pounds
Strong customer service skills with enthusiasm and ability to work as a team player
Ability to communicate effectively with the public and provide high-quality customer service
Extensive knowledge of the university and surrounding area
Ability to work independently and take initiative
Be enrolled as a full-time student at Gannon University and maintain a cumulative GPA of at least 2.5.

Nice To Haves

Prior use and knowledge of personal computers, software, and AV/media equipment is strongly preferred
Previous experience in a customer service or event support role is preferred.
Familiarity with the Waldron Campus Center and its services will be beneficial.

Responsibilities

Greet visitors, students, and staff with a friendly and professional demeanor, providing immediate assistance and directing individuals to the appropriate services or locations.
Provide clear and accurate information about campus services, events, and locations, maintaining a thorough knowledge of campus maps, departmental services, and contact information.
Respond to phone calls and emails promptly and courteously, handling questions, and providing solutions to common inquiries regarding campus events, services, and facilities.
Keep the information desk area clean, organized, and stocked with necessary materials, such as brochures, maps, etc. for distribution for interested individuals.
Update bulletin boards and digital displays with current information and announcements to keep the campus community informed.
Listen to and address customer needs and concerns in a helpful and efficient manner, following up on requests to ensure satisfaction and resolution.
Monitor public areas near the information desk to ensure they are clean, orderly, and welcoming.
Report any maintenance or safety issues to the appropriate personnel and assist with special projects or tasks as assigned by supervisors.
Monitor activity throughout the building and surrounding areas; enforce building/University guidelines (no smoking; shoes & shirts; no animals, etc.) as needed. Report problems to supervisor as needed.
Collaborate with other staff members will be essential to ensure comprehensive support for campus events and services.
Assist with special tasks such as equipment inventory, office furniture moving, delivery load in/out, etc. as assigned.
Assist in setting up event spaces by arranging furniture and equipment according to event specifications, ensuring the spaces are clean and properly configured before events begin.
Set up and test audio-visual equipment prior to events, troubleshooting and resolving any technical issues that arise.
Working closely with event planners to understand and meet their specific needs, you will provide on-site support during events to ensure smooth execution.
Be present at the event to provide immediate support when necessary.
After events conclude, you will ensure event spaces are returned to their original condition and store equipment and furniture appropriately.