Information Aide

Williamson County • Georgetown: 1848 Texas Trail, TX

5d • Onsite

About The Position

Reporting directly to the Office Administrator, responsible for providing information, assistance, and guidance to the various Williamson County Administration Building visitors and callers. This role involves customer service, mail handling, providing information and directions, managing conference rooms and calendars, entering work orders, performing light housekeeping, and assisting with clerical duties and events. The position also includes reception and switchboard duties, such as answering phones, routing calls, managing event calendars, preparing the courtroom, and maintaining databases.

Requirements

• High school diploma or GED
• One (1) year of customer service experience
• Knowledge of Microsoft Office Suite
• Knowledge of multi-line telephone processes

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Provides customer service to internal and external customers via telephone, email and in person
• Retrieves, sorts, and distributes incoming mail and faxes
• Provides information and directions to all visitors and callers including coordinating assistance for internal and external agencies
• Oversees conference rooms and commissioner courtroom calendars for booking and use
• Enter workorders for repairs and collaborates with county staff on maintenance issues
• Performs light housekeeping and maintains visitor areas and common spaces
• Assist department staff and management with events and other clerical duties as needed
• Attends all meetings and trainings as required
• Performs special duties as assigned
• Provides coverage at a reception desk to assist visitors and callers
• Handles and manages all event calendars for the Administration building and facilities
• Prepares and set up courtroom for weekly Commissioners Court
• Serves as back-up to the switchboard assignment
• Operates county switchboard and answers phone calls to be routed to appropriate department
• Assist with translating calls as needed
• Assists and maintains internal and external phone numbers and addresses database
• Serves as back-up to the reception assignment

Benefits

• Equal Opportunity Employer
• Complies with the Americans with Disabilities Act
• Complies with Uniformed Services Employment and Reemployment Rights Act (USERRA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED