Informaticist
About The Position
The Informaticist leads onboarding, training, and support for the electronic health record (EHR) used by Adventist Health users in clinics, hospitals, and other care settings. The role manages clinical-team EHR competencies in collaboration with the EHR vendor, training departments, Medical Staff, and Human Resources. It supports change management for EHR maintenance, serving as a bridge between users and application experts on enhancement requests and service-line projects. The Informaticist also partners with operational leaders using data, analytics, and insights to support operational and performance-improvement projects. The position must be based at an Adventist Health market location, according to assignment. The role supports EHR users through onboarding, training during their first 30 days, routine follow-up, and assistance when updates are rolled out. It uses data and feedback from in-person or virtual rounds to identify retraining and skills-improvement opportunities, and helps users personalize EHR settings to improve efficiency. The Informaticist participates in change requests and projects for new service lines, locations, performance-improvement programs, and clinical initiatives, helping ensure end-user engagement, training, and pre- and post-project support.
Requirements
- Associate's or technical degree in a listed field of study—patient care technician, medical assistant, licensed vocational nurse, laboratory technician, radiologic technology, pharmacy technician, certified nursing assistant, health information management, nursing, respiratory therapy, or rehabilitation services—or an equivalent combination of education and related experience.
- Related healthcare certification is required.
- One of the listed credentials is required: CNA, CMA, HIM, CPC, CCMA, CMA-NHA, NRCMA, RMA, MA, MA-AMT (American Medical Tech Board), or MA-AMT (NCCT).
Nice To Haves
- Bachelor's degree.
- Three years of related experience.
- Experience with EPIC.
Responsibilities
- Train and support clinical, ancillary, and support staff using the EHR, including onboarding, first-30-day support, routine assistance, and training for EHR updates.
- Collaborate with Medical Staff, clinic managers, nursing education, IT EHR education teams, and vendors to support end users.
- Work with EHR super users, clinic managers, nurse supervisors, and workforce-management partners to identify retraining and skills-improvement needs.
- Use EHR data and input gathered during in-person or virtual rounds to assess training and support opportunities.
- Help users personalize and fine-tune EHR settings and preferences, and participate in ongoing optimization using EHR and analytical-tool data.
- Participate in change management, including submitting incidents and change requests; discuss requests with application experts and stakeholders, gather information on impacts and desired results, and analyze upstream and downstream workflow effects.
- Participate in market- or system-level projects for new service lines, care locations, performance-improvement programs, or clinically driven initiatives.
- Connect with end users throughout projects to support active engagement, training, and pre- and post-project support.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
