Inforce Customer Support Agent
EquiTrust Life Insurance Company•West Des Moines, IA
•Hybrid
About The Position
As an Inforce Customer Support Agent, you will play a key role in delivering a positive and responsive customer experience by supporting inquiries and transactions related to annuity policies. You’ll work closely with the Policy Administration team, Contact Center colleagues, and cross-functional partners to ensure timely, accurate, and customer-focused outcomes. We’re looking for individuals who are passionate about helping others, thrive in a collaborative environment, and bring strong communication, organization, and problem-solving skills to the team.
Requirements
- High school diploma or equivalent required
- Prior customer service or contact center experience preferred
- Strong interpersonal skills with the ability to build rapport across diverse audiences
- Clear and effective verbal and written communication skills
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines
- Problem-solving skills with strong attention to detail
- Comfort learning and applying detailed product and process information
- Basic computer proficiency, including experience navigating multiple systems
- Adaptability and openness to change in a fast-paced environment
- Commitment to reliability, including attendance and punctuality expectations
- Ability to work both independently and collaboratively in a team setting
Responsibilities
- Respond to inquiries from policyholders, agents, and partners by researching, clarifying needs, and providing accurate information
- Manage a high volume of inbound calls while maintaining professionalism and efficiency
- Accurately document interactions and transactions in internal systems
- Process financial and non-financial transactions such as withdrawals, surrenders, and transfers
- Communicate with clients, agents, and third parties through written and verbal channels
- Maintain a working knowledge of company products and services
- Collaborate with team members and support other departments as needed
- Contribute to a positive, inclusive team environment and support company goals
- Meet established performance, quality, and service standards
Benefits
- Medical, Dental & Vision coverage
- 401(k) with Company Match
- Paid time off: Vacation, Sick, Holiday, and more
- Paid Parental Leave for both Mothers and Fathers
- Hybrid/Remote Work Options
- Early Friday Closure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
