Info Technology Architect / IS Care Connect

Hartford HealthCare Corp.•Farmington, CT

24d•Onsite

About The Position

The Professional Billing Functional Architect reports to the Application Manager and provides guidance and support to the Application Team Lead. The Architect follows internal ITS policies and procedures and conducts detailed investigation and documentation of operational specifications and application functionality to deliver expected outcomes. The role works closely with Revenue Cycle Operations, system vendors, consultants, Epic application teams, and technical services to triage service requests and scope projects. As the primary project manager within the team, the Architect manages project intake, develops timelines, schedules projects, coordinates status updates and escalations, and cross-coordinates larger initiatives across applications. The Architect is the team's highest subject matter expert and is responsible for keeping projects on task and on schedule. Service Now (SNOW) is used as the source of truth for system work and updates, with timely customer and leadership communications based on SLAs. Hartford HealthCare describes its System Support Office as an umbrella organization serving the system as a whole, with common practices and its own payroll, benefits, performance management, and service recognition programs. The organization offers career development and growth opportunities and a competitive benefits program designed to support work/life balance.

Requirements

Epic certification in Resolute Professional Billing.
Bachelor’s degree, or equivalent knowledge and skills gained through a combination of education, training, and experience in a healthcare environment.
4 to 6 years of Epic IT experience.
At least 2 years developing and executing strategic plans and/or projects.
Expert-level knowledge of the Epic Professional Billing application and its integration with other areas.
Strong knowledge of state and federal healthcare information technology laws and regulations and their application to Epic applications and build.
Strong understanding of general information technology policies and procedures.
Ability to multitask, prioritize competing responsibilities, and adjust priorities as needed.
Expert-level project management skills.
Ability to meet deadlines and escalate or deescalate issues to appropriate leadership as needed.
Strong customer service abilities and relationship-building skills.
Process improvement and quality skills.
Strong analytical, organizational, and communication skills, including expert-level written and verbal communication.
Ability to train and mentor others.
Ability to work independently and as part of a team.
Fluency in Microsoft Office products, including Excel, Teams, Word, PowerPoint, Outlook, and Planner.
Strong Excel skills, including organizing data, entering formulas, and creating reports.
Ability to maintain confidentiality, exercise discretion, and use sound judgment.
Proven ability to support multiple users with varying needs and strong attention to detail.
Ability to work successfully in a team environment with significant change and tight timeframes.
Conduct oneself according to Hartford HealthCare values of Caring, Excellence, Safety, and Integrity.
Constructively approach problems by focusing on forward progress and analyzing alternatives.
Demonstrate a positive attitude, continuous improvement mindset, ingenuity, innovative thinking, and the ability to influence others while focusing on results.

Responsibilities

Proactively engage customer groups to understand their ITS-related pain points and collaborate with stakeholders.
Attend discovery and focus group meetings to understand how solutions are determined.
Provide technical and application expertise to customer groups and represent user needs by understanding operational issues in the application area.
Manage requests for ITS services, including consultation on intake documentation and monitoring request status.
Analyze workflow decisions and translate them into application configurations so system design reflects operational decisions.
Anticipate and resolve problems, prioritize solutions, and present them to operational leaders.
Manage projects, including intake, timeline development, scheduling, status updates, and escalations; coordinate across applications on larger initiatives.
Troubleshoot, research, and solve technically challenging problems involving integrated systems.
Help develop and document Standard Work Processes for application support.
Participate in weekly team meetings about team and project activities, issues, changes, communications, and updates.
Support team members with application and information systems knowledge.
Collaborate with vendor resources and help manage technical build and issue resolution.
Document and maintain required system design and build documents and configure the system accordingly.
Analyze workflows, data collection, report details, and other technical issues related to the system.
Contribute to preparing and executing testing scripts and materials, and perform unit, system, and integrated testing.
Promote teamwork to achieve goals, schedules, and deadlines.
Provide on-call support and support end users during go-live, which may include weekends and after-hours.
Perform other duties as assigned.