Info Technology Analyst

Caterpillar•San Diego, CA

About The Position

The Enterprise Business Process Specialist drives complex enterprise business process improvements by translating strategy, operational needs, user pain points, data needs, and business risks into prioritized requirements, process improvements, testable solutions, and measurable outcomes. The role serves as a liaison between the broader Enterprise and IT Application Support and Application Development teams, supporting the development, implementation, and continuous improvement of enterprise systems across Field Service domains. The position partners with Field Service leaders, process owners, subject-matter experts, and end users to discover and document needs, analyze current and future-state workflows, and produce requirements and delivery artifacts. It also supports testing and quality assurance, user acceptance testing, defect management, release readiness, change adoption, and operational readiness. Within Agile teams, the role plans and facilitates PI Planning, maintains alignment throughout the Program Increment, monitors progress toward objectives, and gives leadership visibility into progress, risks, dependencies, delivery confidence, and decisions requiring escalation. Key deliverables include discovery summaries, stakeholder maps, requirements and process artifacts, test materials and UAT sign-off, change and training inputs, release readiness recommendations, outcome reviews, and follow-up actions.

Requirements

Bachelor's degree in Business, Information Systems, Engineering, Operations, or a related discipline, or equivalent experience.
Experience with MS Office Applications is required.
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Familiarity with project management methodologies and tools.
Strong organizational, analytical, and troubleshooting skills, with the ability to manage multiple assignments simultaneously.
Good human relations skills to develop cooperative working relationships with individuals inside and outside the department.

Nice To Haves

Experience with .NET applications and integration projects.
Business analysis, process improvement, product delivery, testing/UAT, or business-facing technology experience.
Ability to create requirements, process maps, test artifacts, business cases, metrics, and executive-ready summaries.
Working knowledge of Agile/Scrum, systems delivery, the test lifecycle, change management, data, integrations, security, and governance.
Strong facilitation, communication, critical thinking, problem-solving, negotiation, organization, and stakeholder management skills.
Field Service, industrial operations, mobile workforce, Azure DevOps, ServiceNow, Microsoft 365, Power Platform, ERP/CRM, analytics, or AI experience.

Responsibilities

Build trusted relationships with Field Service leaders, process owners, subject-matter experts, and end users.
Facilitate discovery workshops, interviews, observation, and document reviews to define problems, scope, outcomes, assumptions, and constraints.
Elicit, analyze, validate, prioritize, and document business, functional, nonfunctional, data, integration, reporting, security, and compliance requirements.
Translate business needs into epics, features, user stories, acceptance criteria, business rules, use cases, process maps, and traceability.
Define or analyze current- and future-state workflows; identify root causes, manual effort, delays, control gaps, and standardization opportunities.
Develop and maintain business-focused test scenarios, test cases, expected results, and requirement-to-test traceability.
Review test plans and coverage for business rules, workflows, data, integrations, roles, permissions, reports, exceptions, and negative cases.
Execute or support functional, integration, regression, end-to-end, usability, and business process testing as assigned.
Plan and coordinate user acceptance testing, including participant readiness, scripts, schedules, evidence, entry and exit criteria, and sign-off.
Document defects with reproducible steps, expected versus actual results, business impact, severity input, evidence, and requirement links.
Partner with delivery teams to triage defects, clarify intended behavior, confirm fixes, and determine retest and regression needs.
Report testing progress, coverage, pass/fail status, blockers, defect trends, residual risk, and readiness recommendations.
Confirm acceptance criteria and critical business scenarios are satisfied before recommending release approval.
Assess impacts to users, roles, processes, data, controls, training, support, and communications.
Support pilots, demonstrations, UAT, deployment readiness, stabilization, feedback collection, and post-release improvement.
Contribute to communications, job aids, training, FAQs, support documentation, and readiness assessments.
Plan and facilitate PI Planning, including readiness, agenda, dependencies, capacity, and PI Objectives.
Keep teams aligned throughout the Program Increment and monitor progress toward committed objectives.
Give leadership visibility into ART progress, risks, dependencies, delivery confidence, and decisions requiring escalation.
Produce discovery summaries, stakeholder maps, scope, objectives, assumptions, and constraints.
Develop epics, features, user stories, acceptance criteria, rules, process flows, data and reporting needs, and traceability.
Provide test strategy inputs, scenarios, cases, data, evidence, defect records, UAT sign-off, and readiness recommendations.
Contribute change impact, communications and training inputs, release readiness, outcome reviews, and follow-up actions.