Info System Support Spec

State of Maine•Augusta, ME

4d•$23 - $32•Hybrid

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

Requirements

Knowledge of local area networks based on PC’s and/or servers.
Knowledge of operating systems on PC’s and servers.
Knowledge of research techniques.
Knowledge of computer application design.
Knowledge of computer hardware and software.
Knowledge of proper computer system data security/backup procedures.
Knowledge of agency procedures and standards.
Ability to install computer hardware and software.
Ability to load and optimize utilization of advanced computer software and operating systems.
Ability to diagnose and troubleshoot computer system problems.
Ability to conduct training on computer system operation and software.
Ability to consult with agency staff and managers on best usage of a computer system.
A high school diploma or general equivalency AND demonstrated experience in end user IT support.

Nice To Haves

Ability to perform work requiring lifting and/or physical exertion may be required.

Responsibilities

Performs a full range of system administration functions in order to control systems and attain maximum utilization and efficiency.
Provides full user support for agency's standard application software in order to meet user/agency needs.
Conducts training in order to develop agency personnel skills in the operations and capabilities of applications and systems.
Implements system security measures such as backups, access control, system accounting, and disaster recovery in order to maintain system integrity and availability.
Determines how to attach devices to the LAN; configures devices to use the LAN for applications; and maintains LAN documentation in order to establish and maintain agency LAN’s.
Installs and configures internal hardware components such as memory, disk, and tape drives in multi-user PC’s/servers in order to maintain or enhance system operation and capabilities.
Researches, recommends, installs, and tests hardware, software, and network configurations for PC’s and/or servers in order to provide an information system which effectively meets agency needs.
Performs troubleshooting and fault isolation on PC’s, servers, LAN’s, or related system components in simple configurations in order to maintain system availability.
Tests and evaluates software and hardware products in order to determine applicability and value to agency operations.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – up to $40 per month
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness
Living Resources Program – employee assistance program
Parental leave – forty-two (42) consecutive calendar days of fully paid parental leave
Voluntary Deferred Compensation – MaineSaves 457(b) account