Infirmière/Infirmier gestionnaire de cas - Nurse Case Manager

Cencora•Montreal, QC

About The Position

At Cencora, team members are essential to creating healthier futures. This role supports Cencora's patient and provider support and pharma commercialization services in Canada, marketed through its Innomar Strategies business. Cencora is a leading global pharmaceutical solutions company dedicated to improving lives by connecting manufacturers, providers, and patients to ensure access to necessary therapies worldwide. The organization is purpose-driven, with team members united in their responsibility to create healthier futures and facilitate unparalleled access and impact at the center of health.

Requirements

Diploma in health care or a related field.
Active registration as a Licensed Nurse (RN or RPN/LPN) from the College of Nurses in the province of employment.
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields.
Strongly patient-centered.
Strong ability to multitask.
Ability to work under pressure.
Excellent customer service skills.
Proficient in internet research and computer skills.
Strong oral and written communication, problem-solving, and teamwork skills.
Strong telephone skills.
Ability to communicate and understand medical information.
Ability to handle sensitive issues involving conflicting viewpoints and strong negotiation skills.
Strong business and financial acumen.
Strong analytical and mathematical skills.
Ability to communicate effectively both verbally and in writing.
Effective interpersonal and leadership skills.
Organizational skills; attention to detail.
Ability to consistently meet deadlines.
Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
Proficiency in presentation techniques.
Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs.
Willing to travel at least 15% of the time each year.

Nice To Haves

Bachelor’s degree in health care or a related field.
Five (5) years of nursing experience.
Experience in public or private third-party reimbursement context or in sales, care management or clinical support in the pharmaceutical industry, or related experience.
Fluency in French and/or English.
Experience in hematology and/or nephrology.
Background in medical/hospital settings, insurance or bio-pharmaceutical industry.

Responsibilities

Provide medical support to patients and healthcare providers, including education on specific diseases and treatments and disease management.
Provide telephone support (inbound and outbound maintenance and adherence calls) as needed.
Manage database and continuously verify records and entered information, documenting patient information and interactions within the electronic patient record.
Administer and adhere to case management protocols, including clinical monitoring, data collection, continuous patient follow-up, compliance, monitoring treatment interruption or discontinuation, adverse event reporting, and liaison with primary healthcare providers.
Prepare for and attend specialized advanced training sessions on specific therapies provided by the pharmaceutical team.
Work directly with the reimbursement specialist and physician to obtain funding for patient treatments and help find other funding sources as needed.
Attend pharmaceutical sales meetings as needed.
Attend patient meetings and conferences as needed to educate patients and providers regarding disease/product information and case management services.
Work with patient associations and advocacy groups.
Establish and maintain partnerships with the pharmaceutical team.
Liaise with healthcare providers, pharmacies, and infusion/injection clinics and other organizations as needed to coordinate infusions, medication administration, and resolve issues.
Maintain clear communications with the manager, team, and client regarding patient case management.
Participate in the training process of new nurse case managers with managers, including observation and call monitoring.
Support and collaborate with staff from other programs for the development and implementation of disease management programs, including establishing clinical requirements, writing texts, manuals or patient leaflets, determining compliance program parameters, needs assessments, and protocols.
Provide feedback on current protocols, databases, processes, and inter-departmental relationships.
Be available on-call outside regular hours and on weekends (24/7) for periodic telephone consultations and emails as per program needs.
Be responsible for reporting adverse events to assigned units/departments.
Perform other duties and tasks as assigned from time to time.
Assist patients and caregivers in conducting assessments related to Patient Support services.
Act as a liaison between patients, families, and healthcare providers related to medication access.
Address general inquiries regarding program services, disease states, or product-related queries based on provided materials.
Offer continuous support on disease states or product-related questions to ensure patient adherence.
Refer the patient to their healthcare providers for clinical questions beyond program materials.
Ensure patient services are coordinated and tracked, according to KPIs, resulting in expedited access to therapy.

Benefits

Compensation
Benefits
Resources that enable a highly inclusive culture
Support our team members’ ability to live with purpose every day
Medical care
Dental care
Vision care
Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
Support for working families (may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave)
Variety of training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities