Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager - 14-Month Contract

Cencora • Montreal, QC

6d • Remote

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Requirements

• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
• Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
• Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
• Strongly patient-centered
• Strong ability to multitask
• Ability to work under pressure
• Excellent customer service skills
• Proficient in internet research and computer skills; strong oral and written communication, problem-solving, and teamwork skills
• Strong telephone skills
• Ability to communicate and understand medical information
• Ability to handle sensitive issues involving conflicting viewpoints and strong negotiation skills
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both verbally and in writing
• Effective interpersonal and leadership skills
• Organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Proficiency in presentation techniques
• Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
• Willing to travel at least 15% of the time each year

Nice To Haves

• A Diploma in health care or a related field, with a preference for Bachelor’s degree
• Bilingualism (French and English) is preferred
• Experience in hematology and/or nephrology is an asset
• Fluency in French and/or English may be required depending on program and geographic location.

Responsibilities

• Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
• Assist patients and caregivers in conducting assessments related to Patient Support services
• Act as a liaison between patients, families and health care providers related to medication access.
• Address general inquiries regarding program services, disease states, or product related queries based on provided materials
• Offer continuous support on disease states or product-related questions to ensure patient adherence
• Refer the patient to their healthcare providers for clinical questions beyond program materials
• Document patient information and interactions within the electronic patient record
• Conduct ongoing file review and updates to reflect patient journey
• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
• Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options
• Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy
• Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
• Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
• Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
• Maintain clear communication with the manager, team and the client regarding the management of patient cases
• Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes
• Report Adverse Events / Severe Adverse Events following program procedures
• The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.
• May be required to be on standby/ on call as part of this role.

Benefits

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level