Industry Strategist, Life Sciences Acceleration Hub

Salesforce•New York City, NJ

5d•Remote

About The Position

Salesforce is seeking an Industry Strategist for its Global Life Sciences Acceleration Hub. This role combines deep industry insight with implementation expertise, focusing on the life sciences ecosystem, particularly commercial pharma. The strategist will drive implementation success, insights, and velocity for both Salesforce-led and partner ecosystem-led programs. They will ensure accelerators and delivery artifacts translate customer business processes into adopted product capabilities. Additionally, they will inform global Go-To-Market (GTM) strategy and educate Sales, Industry Advisor, and Services Sales teams on the GTM playbook. This is a senior, high-visibility role requiring executive presence, sound independent judgment, and autonomy.

Requirements

10+ years of experience in life sciences/commercial pharma with deep domain expertise (12+ preferred for Senior Director).
Extensive experience implementing CRM solutions in commercial pharma, or advising IT teams as a product owner or key stakeholder on CRM implementations.
Demonstrated, senior-level ability to map ecosystem roles/personas to product and technical capabilities and identify capability gaps against real customer business processes.
Deep working knowledge of life sciences regulatory requirements and how they constrain or shape implementation approaches.
Track record leading or advising implementation programs in a strategist, consulting, or product ownership capacity, ideally with prior people or program leadership experience.
Experience coaching consultants, partners, or sales teams, and partnering with business value or value-engineering functions to build outcome and measurement frameworks.
Strong executive presence, a confident and direct voice, and the ability to synthesize complex industry dynamics into clear narratives for C-level audiences.
Comfortable moving fast and driving decisions with incomplete information.
Excellent written and verbal communication skills.

Nice To Haves

Experience with Salesforce or similar CRM/forecasting tools a plus.

Responsibilities

Set the industry point-of-view strategy on trends, regulatory shifts, and competitive positioning across the life sciences ecosystem.
Partner with product, engineering, customer success, and sales leadership to map customers' business processes and journeys against product capabilities.
Map customers' user personas to product capabilities, defining business processes for key customer personas (e.g., MSLs, FSRs) and ensuring reusable templates for scaled implementation.
Formally identify and escalate product gaps based on real customer business processes.
Guide builder teams to create usable, adoptable industry accelerators and delivery artifacts, and drive their adoption across SF-led and partner-led programs.
Serve as a trusted, senior voice with customers, advising and challenging executive stakeholders toward modern approaches that drive success without sacrificing required capabilities or regulatory compliance.
Coach partners and internal Salesforce consultants on industry best practices, and enable sales teams to communicate value and integrate customer insights into proposals.
Partner with Business Value Services to shape business value narratives and translate output into measurement frameworks for evaluating customer outcomes post-implementation.
Connect customer and ecosystem insight to future product direction, using post-implementation evaluation to influence the product roadmap.
Contribute industry and implementation insight to global GTM strategy and support the GTM playbook by educating Sales, Industry Advisor, and Services Sales teams.
Collaborate with product marketing to shape industry-specific value propositions and enablement content.
Represent the company as an external thought leader through webinars, conference talks, analyst briefings, and customer advisory boards.
Own reporting on implementation velocity, adoption of accelerators, and delivery insights across SF-led and partner ecosystem programs.
Deliver high-impact updates to internal leadership and external customer executives.