Industrial Tire Manager

Summit Handling Systems•North Haven, CT

12h•Onsite

About The Position

Summit Handling Systems, Inc is an award-winning, privately owned third generation family business with a 70+ year presence in the Northeast. An 'essential' company in the nation's supply chain, we sell, service and rent forklifts and related materials handling equipment from 5 locations, employing over 180 people, and still growing. We are seeking an experienced and motivated Industrial Tire Manager to lead our tire department operations. This role is responsible for overseeing field service operations, technician performance, customer relationships, and overall department efficiency, safety, and profitability.

Requirements

Proficiency in the company business systems with a complete and thorough understanding of all service-related functions.
Experience managing others
Ability to problem solve, multi-task, and prioritize
Excellent communication skills
Must have sound judgement and leadership qualities

Nice To Haves

Knowledge of the industry preferred

Responsibilities

Oversee road and shop operations to ensure quality, safety, and efficiency
Manage dispatching of tire press trucks and technicians to maintain efficient service delivery
Provide technical support and guidance to technicians as needed
Monitor work orders and service workflow to ensure timely completion
Ensure accurate and complete service documentation for billing purposes
Provide estimates for replacement tires on new, rental, and used equipment (internal and external customers)
Manage and maintain tire inventory levels at the North Haven branch
Ensure accurate labor tracking and job completion documentation
Maintain strong customer and vendor relationships
Provide customers with product information and recommendations for tire needs
Deliver prompt and professional responses to customer inquiries
Conduct ongoing customer visits to support business development
Manage relationships with key accounts
Resolve quality, service, or billing issues as needed
Collaborate with internal teams to grow existing business
Support sales personnel with identifying equipment and service opportunities
Assist other departments with technical tire-related support
Participate in weekly service meetings and operational forecasting
Support department profitability through financial awareness and cost control
Ensure compliance with safety and regulatory requirements
Maintain accurate operational and safety records
Oversee supplier invoice approvals and coding accuracy
Support Accounts Receivable with past due or disputed invoices
Maintain accurate accounts payable records
Schedule tire press trucks and technicians daily
Coordinate interbranch tire inventory transfers as needed
Hire, train, and develop tire department personnel
Conduct performance reviews and ongoing coaching
Ensure technicians are properly trained, equipped, and representing the company professionally
Oversee training programs and track development progress
Promote a culture of safety, accountability, and performance