Industrial Technical Service Rep

Waste Management, Inc. (WM) • Richmond, VA

6h • $55,000 - $60,000 • Onsite

About The Position

Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.

Requirements

• Must live and work in the US.
• High School Diploma or GED (accredited)
• 1 year relevant work experience (in addition to education requirement)
• Applicable regulatory training

Responsibilities

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms.
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
• Effectively utilizes, coordinates and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer.
• Assists account mangers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation
• holidays
• personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED