Industrial Service Coordinator
SouthernCarlson, Inc.•Akron, OH
•Onsite
About The Position
SouthernCarlson is seeking an Industrial Service Coordinator who excels in a dynamic industrial service setting. This role involves coordinating intricate installations, troubleshooting equipment, and providing support to customers across the nation. The ideal candidate possesses strong technical expertise and a passion for leading service initiatives in collaboration with customers, technicians, and sales teams.
Requirements
- Valid driver's license with acceptable driving record
- 3–5 years of experience troubleshooting and repairing packaging or warehouse equipment
- 3–5 years of experience servicing industrial or national accounts
- 3–5 years of experience working with pneumatic fastening tools
- Strong understanding of electrical control systems and industrial mechanical systems
- Ability to read and interpret complex schematics and wiring diagrams
- Ability to plan, coordinate, and execute high-level service installations and operations
- Strong communication skills and professionalism when working with customers, vendors, sales representatives, and technicians
- Ability to regularly lift and move equipment over 50 lbs
- Ability to work in varying temperature environments
- Ability to independently coordinate travel and lodging arrangements
Nice To Haves
- Bilingual (English/Spanish) preferred
- Experience with PLC and automation troubleshooting and repair
- Leadership or management experience in a service-based operation
- Working knowledge of the tool, fastening, packaging, or construction supply industry
- Forklift certification preferred
- Degree or technical certifications related to industrial service, maintenance, or automation a plus
Responsibilities
- Coordinate equipment installations and service calls for industrial and national accounts.
- Schedule and coordinate activities between customers, sales teams, service technicians, and branch personnel.
- Travel to branch and customer locations throughout the United States to install and support equipment.
- Train end users, customers, and SouthernCarlson technicians on equipment operation and maintenance.
- Assist sales teams with onboarding new national and industrial accounts.
- Support and train SouthernCarlson Service Technicians to effectively manage industrial accounts.
- Participate in technical training sessions and support large-scale service opportunities.
- Coordinate and execute complex service projects from planning through completion.
- Deliver exceptional customer service while maintaining a high level of professionalism.
Benefits
- Health, Dental, Vision
- 401(k) with Company Match
- Paid Time Off and Holidays
- Ongoing Training & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
