Industrial Service Coordinator
About The Position
SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. We’re hiring an Industrial Service Coordinator who thrives in a fast-paced industrial service environment and enjoys coordinating complex installations, troubleshooting equipment, and supporting customers nationwide. If you have strong technical expertise and enjoy leading service initiatives while partnering with customers, technicians, and sales teams, this role is for you.
Requirements
- Valid driver's license with acceptable driving record
- 3–5 years of experience troubleshooting and repairing packaging or warehouse equipment
- 3–5 years of experience servicing industrial or national accounts
- 3–5 years of experience working with pneumatic fastening tools
- Strong understanding of electrical control systems and industrial mechanical systems
- Ability to read and interpret complex schematics and wiring diagrams
- Ability to plan, coordinate, and execute high-level service installations and operations
- Strong communication skills and professionalism when working with customers, vendors, sales representatives, and technicians
- Ability to regularly lift and move equipment over 50 lbs
- Ability to work in varying temperature environments
- Ability to independently coordinate travel and lodging arrangements
Nice To Haves
- Bilingual (English/Spanish) preferred
- Experience with PLC and automation troubleshooting and repair
- Leadership or management experience in a service-based operation
- Working knowledge of the tool, fastening, packaging, or construction supply industry
- Forklift certification preferred
- Degree or technical certifications related to industrial service, maintenance, or automation a plus
Responsibilities
- Coordinate equipment installations and service calls for industrial and national accounts
- Schedule and coordinate activities between customers, sales teams, service technicians, and branch personnel
- Travel to branch and customer locations throughout the United States to install and support equipment
- Train end users, customers, and SouthernCarlson technicians on equipment operation and maintenance
- Assist sales teams with onboarding new national and industrial accounts
- Support and train SouthernCarlson Service Technicians to effectively manage industrial accounts
- Participate in technical training sessions and support large-scale service opportunities
- Coordinate and execute complex service projects from planning through completion
- Deliver exceptional customer service while maintaining a high level of professionalism
Benefits
- Health, Dental, Vision
- 401(k) with Company Match
- Paid Time Off and Holidays
- Ongoing Training & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
