Industrial Sales Operations Specialist

Curtiss-Wright•Round Rock, TX

4d•Onsite

About The Position

The Industrial Sales Operations Specialist will support the delivery of sales in line with order intake budget and forecast commitments. This role involves providing operational support in key areas such as digital tools and CRM, forecasting and pipeline, and price lists. The specialist will engage with Order Management, Operations Management, and Engineering Teams to facilitate actions required for the bid & proposal process, monitor and assist in closing open items within required timeframes, and deliver winning quote, proposal, and bid packages. The position is located in Round Rock, TX and is an onsite role.

Requirements

Degree in business, sales, engineering, scientific discipline or equivalent demonstrable industry experience
Multiple years of demonstrable experience in Sales Operation function or equivalent demonstrable industry experience
Multiple years of experience working in a technical sales or applications role, preferably in an instrument and controls environment
Familiarity with ERP (Syteline preferred), CRM, Power BI or similar sales operations tools
Ability to prepare / manage detailed technical and commercial proposals
Technical aptitude with capability to read and understand technical specifications and drawings
Ability to travel (expected to be less than 20% of time) to deliver business and personal objectives
Proficient in Microsoft Office applications, especially Word, Excel, Outlook, and PowerPoint
Confidence in own abilities to deliver
Ability to remain focused on key objectives
Ability to learn quickly and absorb information critical to our customers and our success
Commercially aware and able to negotiate win – win outcomes
Demonstrable track record of working collaboratively in a matrix organization with Sales Account Managers
Listening, fully understanding, and capturing customer needs and requirements
Excellent presentation, interpersonal and communication skills

Nice To Haves

Proficient in or familiar with Enterprise Resource Planning (ERP) software
Ability to perform data analysis using tools such as SQL, Power BI, and Excel

Responsibilities

Preparation of quotations & proposals utilizing Syteline ERP & CRM Systems.
Tracking of and Customer follow-up on CRM Opportunities/Quotations through closure and responsible for updating CRM accordingly.
Establish and manage effective working relationships with customers, peers, and business teams to create winning strategies for specific opportunities.
Plan, develop, prepare, publish, and deliver winning sales proposals.
Drive delivery of commercial contributions including NDAs, terms and conditions, guarantees.
Deliver customer satisfaction through timely delivery, communication, and support.
Operate within the sales calendar, undertake analyses of available data (market segments, customers, CRM, delivering performance, KPIs, sales visits, forecasts, and variances) and produce insights for head of sales, sales account managers, and wider business.
Maintains and monitors digital tools and CRM for completeness and validity of dashboard information.
Drives quality in pipeline management and maintains and shares an accurate order intake forecast.
Comply with company policies and procedures.
Represent the business, its values and message with all customers, suppliers, and other groups.
Ability to prepare / manage detailed technical and commercial proposals ranging in size from a few thousand dollars to several million.
Proficient in Microsoft Office applications, especially Word, Excel, Outlook, and PowerPoint.