Industrial Refrigeration Subject Matter Expert

Johnson Controls • Waynesboro, PA

2d • $71,000 - $95,000

About The Position

The Refrigeration Subject Matter Expert (SME) serves as the technical authority for industrial refrigeration systems and maintains and enhances technical knowledge across the organization. In partnership with the Technical Services team, the SME develops, reviews, updates, and maintains technical documentation—including installation instructions, troubleshooting procedures, and service bulletins—so that accurate, current technical information is available to internal and external stakeholders.

The role collaborates with Technical Services, Engineering, Product Management, and Manufacturing to resolve product and application challenges; supports training for service technicians, customers, distributors, and internal teams; and helps ensure service readiness during new product development and releases. The SME also supports field teams during critical customer issues and major equipment events, communicates recurring field issues and improvement opportunities to engineering, and stays informed about refrigeration technologies, regulations, and best practices. Travel to customer sites and manufacturing facilities may be required.

The listed hiring salary range is $71,000–$95,000, with a competitive bonus plan based on individual, group, and corporate performance. Salary is determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data.

Requirements

• Associate or bachelor’s degree in mechanical engineering, HVAC/R Technology, Industrial Maintenance, or a related field; equivalent refrigeration experience may be considered.
• Minimum 10 years of experience with industrial refrigeration systems.
• Extensive knowledge of screw compressors, reciprocating compressors, refrigeration controls, ammonia (NH₃), CO₂, and associated system components.
• Strong troubleshooting and root cause analysis skills.
• Experience developing and revising technical documentation.
• Excellent written and verbal communication skills.
• Ability to communicate complex technical concepts to audiences with varying levels of technical expertise.
• Proficiency with Microsoft Office applications and technical documentation systems.
• Ability to travel as needed to customer sites and manufacturing facilities.

Nice To Haves

• RETA CIRO, CARO, or similar industry certifications.
• Experience supporting field service organizations.
• Knowledge of IIAR standards and industry regulations.
• Experience with commissioning, startup support, and warranty processes.
• Familiarity with SAP, Salesforce, UpKeep, or other service management platforms.

Responsibilities

• Collaborate with Technical Services, Engineering, Product Management, and Manufacturing to resolve product and application challenges.
• Support the development of training materials and deliver technical training to service technicians, customers, distributors, and internal teams.
• Review, update, and maintain service procedures, troubleshooting guides, technical bulletins, commissioning documentation, and product support literature with the Technical Services team.
• Identify documentation gaps and implement improvements based on field feedback, service trends, and product changes.
• Ensure technical documents comply with industry standards, company practices, and customer requirements.
• Participate in new product development and product release activities to ensure service readiness and complete documentation.
• Support field service teams during critical customer issues and major equipment events.
• Act as a liaison between field personnel and engineering teams to communicate recurring issues and improvement opportunities.
• Maintain awareness of industry regulations, refrigeration technologies, and best practices.

Benefits

• Competitive base salary and comprehensive bonus program.
• Three weeks of paid vacation per calendar year, holidays, sick time, and three PTO days per calendar year.
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Scheduling and management support.
• JCI employee discount programs (The Loop by Perk Spot).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree