Industrial Meter Repair Technician

City of Charlotte

1d•$24 - $26•Onsite

About The Position

Charlotte Water is seeking an Industrial Meter Repair Technician (Lead Technician) to join their team. This role is responsible for overseeing a meter service truck, assisting team members, and performing field work. The job involves testing, repairing, rebuilding, installing, and changing out water meters ranging from 1½” to 12” in size. Responsibilities include locating and repairing leaks, servicing fire lines, valves, registers, endpoints, and other related components. The technician will frequently work in confined spaces and inside meter vaults up to 15 feet deep, often requiring the use of specialized tools and manual labor in outdoor environments. The role also involves responding to customer service requests, investigating service-related issues, and documenting all work performed. This is a physically demanding position requiring stamina, precision, technical skill, and sound decision-making, with a strong commitment to safety, teamwork, and customer service, especially in high-pressure situations.

Requirements

High School diploma or GED from an accredited institution.
Two (2) years of related work experience, preferably in customer service and water utility operations.
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s Permit.
Proficiency with hand and power tools (e.g., cut-off saws, grinders, torches, jackhammers, chainsaws).
Physical ability to work in confined spaces and extreme outdoor conditions.
Willingness to perform heavy manual labor.
Ability to follow directives and instructions.
Knowledge of service order management systems, as well as the operations, services, and activities of a water distribution system
Ability to assess hazards and implement traffic control.
Ability to stay calm and effective under pressure or in emergencies.
Knowledge of meter operations, maintenance, and troubleshooting.
Familiarity with utility field customer service operations and meter billing processes.
Proficiency in using business computing software (e.g., MS Office Suite).
Ability to read and interpret AWWA industry standards.
Strong interpersonal, leadership, and team-building skills.
Ability to work independently as well as with others.
Strong time management, organizational, and problem-solving abilities.
Strong analytical skills.
Ability to apply quality best practices.

Nice To Haves

Three (3) years of related work experience, preferably in customer service and water utility operations.
Experience in plumbing, water meter installation, or water system maintenance.
Knowledge of and experience performing various semi-skilled maintenance and manual labor tasks.

Responsibilities

Leads a two to three person work crew, including responsibility for the assigned vehicle and tools, while completing daily assignments.
Receives, reviews and performs work while serving as a competent person on the job site.
Disassembles, repairs, reassembles, tests, installs, and changes out multi-family, commercial, and industrial water meters in accordance with AWWA and City Utility Department standards.
Performs physically demanding tasks using machines or tools to cut pipes or other materials inside meter vaults.
Works in confined spaces, often under high water pressure conditions.
Inspects water meter connections for leaks; replaces pipes and other materials as needed.
Assists with correcting meter vault deficiencies and repairing service lines.
Reports on fire hydrant leaks, water main leaks and other distribution issues in a timely manner.
Interrogates endpoints/transmitters to ensure readings match the register; follows SOPs for quality assurance.
Maintains accurate records of all work performed, including findings, actions taken, and customer interactions.
Conducts field inspections of metering equipment for maintenance or replacement needs.
Investigates customer complaints related to meter readings, pressure, noise, water quality, or leaks.
Evaluates billing history and educates customers on meter operation, usage, and transmitter functions.
Escalates complex issues as needed.
Assists the Crew Chief in ensuring proper maintenance of vehicles and equipment.
Educates customers on Charlotte Water’s meter reading and billing processes, service responsibilities, and repair limitations on private property.
Sets up and removes warning signs and traffic control devices as needed.
Performs preventative maintenance and daily inspections of vehicles and equipment, reporting any deficiencies.
Performs other related duties as assigned.