Industrial Meter Repair Technician

City of Charlotte

4d•Onsite

About The Position

Charlotte Water is seeking an Industrial Meter Repair Technician (Lead Technician) to join their team. This role is responsible for overseeing a meter service truck, assisting team members, and performing field work. The job involves skilled mechanical and field service tasks such as testing, repairing, rebuilding, installing, and changing out water meters ranging from 1½” to 12” in size. The technician will also locate and repair leaks, service fire lines, valves, registers, endpoints, and other related components, often working in confined spaces and meter vaults up to 15 feet deep. This physically demanding role requires stamina, precision, technical skill, and sound decision-making, with a strong commitment to safety, teamwork, and customer service, especially in high-pressure situations. The technician will also respond to customer service requests, investigate service-related issues, and document all work performed.

Requirements

High School diploma or GED from an accredited institution.
Two (2) years of related work experience, preferably in customer service and water utility operations.
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s Permit.

Nice To Haves

Three (3) years of related work experience, preferably in customer service and water utility operations.
Experience in plumbing, water meter installation, or water system maintenance.
Knowledge of and experience performing various semi-skilled maintenance and manual labor tasks.

Responsibilities

Leads a two to three person work crew, including responsibility for the assigned vehicle and tools, while completing daily assignments.
Receives, reviews and performs work while serving as a competent person on the job site.
Disassembles, repairs, reassembles, tests, installs, and changes out multi-family, commercial, and industrial water meters in accordance with AWWA and City Utility Department standards.
Performs physically demanding tasks using machines or tools to cut pipes or other materials inside meter vaults.
Works in confined spaces, often under high water pressure conditions.
Inspects water meter connections for leaks; replaces pipes and other materials as needed.
Assists with correcting meter vault deficiencies and repairing service lines.
Reports on fire hydrant leaks, water main leaks and other distribution issues in a timely manner.
Interrogates endpoints/transmitters to ensure readings match the register; follows SOPs for quality assurance.
Maintains accurate records of all work performed, including findings, actions taken, and customer interactions.
Conducts field inspections of metering equipment for maintenance or replacement needs.
Investigates customer complaints related to meter readings, pressure, noise, water quality, or leaks.
Evaluates billing history and educates customers on meter operation, usage, and transmitter functions.
Assists the Crew Chief in ensuring proper maintenance of vehicles and equipment.
Educates customers on Charlotte Water’s meter reading and billing processes, service responsibilities, and repair limitations on private property.
Sets up and removes warning signs and traffic control devices as needed.
Performs preventative maintenance and daily inspections of vehicles and equipment, reporting any deficiencies.
Performs other related duties as assigned.