Industrial Meter Repair Technician

City of Charlotte•Charlotte, NC

2d•Onsite

About The Position

Welcome to the City of Charlotte, a diverse and inclusive community dedicated to providing quality public services and promoting the safety, health, and quality of life for all residents. Charlotte Water, an enterprise department, is one of the largest public water and sewer service providers in the southeast, serving over 330,000 customer accounts. We value competent, skilled candidates with a customer service focus to work in a team environment. The Industrial Meter Repair Technician (Lead Technician) is a hands-on role responsible for overseeing a meter service truck, assisting team members, and performing field work. This includes testing, repairing, rebuilding, installing, and changing out water meters (1½” to 12”), locating and repairing leaks, servicing fire lines, valves, registers, endpoints, and other related components. The role often requires working in confined spaces and meter vaults up to 15 feet deep, using specialized tools and power equipment in outdoor environments. The technician also responds to customer service requests, investigates service-related issues, and documents all work performed. This is a physically demanding role requiring stamina, precision, technical skill, sound decision-making, and a strong commitment to safety, teamwork, and customer service, especially in high-pressure or emergency situations.

Requirements

High School diploma or GED from an accredited institution.
Two (2) years of related work experience, preferably in customer service and water utility operations.
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s Permit.

Nice To Haves

Three (3) years of related work experience, preferably in customer service and water utility operations.
Experience in plumbing, water meter installation, or water system maintenance.
Knowledge of and experience performing various semi-skilled maintenance and manual labor tasks.

Responsibilities

Leads a two to three person work crew, including responsibility for the assigned vehicle and tools, while completing daily assignments.
Receives, reviews and performs work while serving as a competent person on the job site.
Disassembles, repairs, reassembles, tests, installs, and changes out multi-family, commercial, and industrial water meters in accordance with AWWA and City Utility Department standards.
Performs physically demanding tasks using machines or tools to cut pipes or other materials inside meter vaults.
Works in confined spaces, often under high water pressure conditions.
Inspects water meter connections for leaks; replaces pipes and other materials as needed.
Assists with correcting meter vault deficiencies and repairing service lines.
Reports on fire hydrant leaks, water main leaks and other distribution issues in a timely manner.
Interrogates endpoints/transmitters to ensure readings match the register; follows SOPs for quality assurance.
Maintains accurate records of all work performed, including findings, actions taken, and customer interactions.
Conducts field inspections of metering equipment for maintenance or replacement needs.
Investigates customer complaints related to meter readings, pressure, noise, water quality, or leaks.
Evaluates billing history and educates customers on meter operation, usage, and transmitter functions.
Assists the Crew Chief in ensuring proper maintenance of vehicles and equipment.
Educates customers on Charlotte Water’s meter reading and billing processes, service responsibilities, and repair limitations on private property.
Sets up and removes warning signs and traffic control devices as needed.
Performs preventative maintenance and daily inspections of vehicles and equipment, reporting any deficiencies.
Performs other related duties as assigned.