Industrial Field Service Technician

Texas Hydraulics Inc•Traverse City, MI

16d•Onsite

About The Position

Oilgear is a global leader in high-performance hydraulic solutions for demanding industrial applications. Our Field Service Technicians work on complex press and metal-forming systems with strong engineering support, advanced training, and long-term career growth opportunities in a safety-focused, technically driven organization. The Field Service Technician is responsible for delivering demand and scheduled field service, warranty service, and system start-up to existing and new Oilgear customers worldwide. The role involves analyzing component and system malfunctions, supporting customer efforts to repair, or implementing repairs personally to get equipment functioning. Service activities will primarily focus on Oilgear legacy and new products, as well as some non-Oilgear equipment. This position involves regular engagement with Oilgear hydraulic and electrical engineering teams to provide customer support and offer feedback that contributes to quality and design improvements. Additionally, the technician will promote the sale of Oilgear upgrades to both existing and competitive installations within our customer base.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
Minimum 3–5 years of experience working with industrial hydraulic systems, with a focus on service, diagnostics, and troubleshooting.
Proficient in Microsoft Office.
Experience and understanding of hydraulically operated machinery, specifically in service, analysis, and troubleshooting.
Ability to understand and troubleshoot complex hydraulic systems, including hydraulic pumps, valves, and systems.
Ability to read and interpret hydraulic schematics and basic electrical drawings.
Strong communication skills to resolve technically challenging problems with customers and internal Oilgear support teams.
Effective listening skills to act as the "Voice of the Customer" and provide feedback to improve customer satisfaction.
Ability to travel up to 75% (required domestic)
Overnight and multi-day travel should be expected; however, some assignments may allow for day trips with return home at night, depending on customer location and service needs
Valid driver’s license.
Successful completion of a background check, drug screening, and driving record check.

Nice To Haves

Educational background in Fluid Power Technology or a related field.
Familiarity with industrial hydraulic systems used in applications such as presses and extrusion.
Proficiency in electrical troubleshooting in an industrial or manufacturing environment.

Responsibilities

Travel to customer sites to provide service for hydraulic equipment as requested
Diagnose problems with customer equipment and work with relevant departments to provide timely and efficient solutions.
Operate computer-based diagnostic equipment for hydraulic and electronic systems.
Develop service reports and other documentation. Complete, maintain, and process required paperwork in a timely manner.
Understand the functionality and internal operations of hydraulic systems, including variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves, in order to diagnose and troubleshoot potential issues.
Troubleshoot and resolve issues related to hydraulic systems, ensuring proper functionality.
Read, interpret, and troubleshoot from hydraulic schematics to diagnose and repair equipment efficiently.
Communicate with customers to help them understand how to properly use Oilgear products.
Participate in or conduct customer training to facilitate the customer education process.
Stay informed about new technology, developments, and procedures within the hydraulics industry.
Review customer installations to identify opportunities for upgrades and improvements.
Provide feedback to engineers regarding technical issues encountered by customers, helping to improve overall quality and customer satisfaction.
Travel and/or work in Oilgear facilities/shops as needed in addition to customer site visits to support operations.