Industrial Engineering Manager

Hims & Hers • Mesa, AZ

6d • Onsite

About The Position

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:
We are seeking an Industrial Engineering Lead to lead the onsite Operations and Industrial Engineering Teams supporting Dispense and Fulfillment, Non-Sterile Compounding, and Sterile Compounding areas in our Arizona facility. This individual will lead the day to day engineering operations as well as provide technical expertise for a growing compounding pharmacy. This role plays a critical part in ensuring system reliability, operational excellence, data integrity, and regulatory compliance across all facilities.
The ideal candidate will lead a small, agile group of experts as well as provide their own technical expertise for processing areas.
This role reports to the network level Industrial Engineering Manager as part of the larger Industrial Engineering organization.
This role will be responsible for 2-3 direct reports.

Requirements

• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field.
• 5-7 years of experience working in Engineering or similar support group in regulated environments (pharmaceutical, biotech, medical device, or cleanroom facilities).
• Working knowledge of sterile filling, tableting, liquid filling, powder blending, package handling, facility operation, and facility design.
• Understanding of regulatory compliance requirements such as 21 CFR, EU Annex 1, and USP 797.
• Strong analytical, problem-solving, and communication skills with the ability to work independently, across cross-functional teams and the ability to troubleshoot complex technical issues.
• Strong skills in process mapping, data analysis, root cause analysis, and the use of statistical tools for performance improvement. Experience with AutoCAD or other facility layout and engineering design tools.
• Excellent cross-functional leadership and stakeholder management skills, with the ability to influence operations, quality, and pharmacy teams.
• Willingness to travel as required for vendor FATs and document punch list items for correction.
• Hands-on experience supporting 503A and/or 503B compounding operations, with working knowledge of pharmacy regulatory standards.
• Excellent written and verbal communication skills and the ability to work effectively across cross-functional teams.

Responsibilities

• Lead the day to day operations of the Industrial Engineering Team providing onsite presence and guidance for mid to junior level staff.
• Serve as the main point of contact for cross functional groups onsite. Respond to and coordinate emergency response delegating tasks where appropriate.
• Develop and maintain engineering policies and procedures in alignment with site and company standards ensuring compliance to all relevant regulatory requirements.
• Serve as the business owner for critical engineering support systems including EMS/BMS, HVAC control, Engineering Change Management, and CAPEX/OPEX budgets.
• Serve as a local SME for either Dispense and Fulfillment, Non-Sterile Compounding, or Sterile Compounding.
• Coordinate onsite support of functional areas by working closely with peer groups to identify improvement projects and then execute approved project plans in an efficient manner.
• Understand all regulatory requirements to effectively manage risk. Serve as a key advisor to site operations applying knowledge to effectively avoid potential product quality roadblocks.
• Support installation, commissioning, and qualification of all assigned systems and equipment.
• Troubleshoot equipment and facilities issues
• Ensure systems meet relevant regulatory documentation standards.
• Consult with validation to prepare and maintain validation documentation (e.g., IQ/OQ protocols), URS, FRS, and SOPs related to automation systems.
• Support internal and regulatory audits.
• Interface with maintenance, validation, QA, and facilities engineering teams to support ongoing compounding and fulfillment operations.
• Work with vendors and contractors during new system implementation or upgrades as well as ongoing system support.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level