Summer 2027 Industrial Engineering Internship

T-Mobile•Irving, TX

1d•Onsite

About The Position

This is an 11-week paid Summer 2027 internship with T-Mobile’s Reverse Logistics Return Centers. The intern will work onsite at a return center alongside T-Mobile Operations and Supplier Operations teams, supporting execution performance in a high-volume operation processing more than one million devices per month. The work combines time on the operations floor, analysis of live process data, and working sessions to share findings. The intern will evaluate return-center processes and recommend changes to improve speed, efficiency, and accuracy. The role offers hands-on projects, training, mentorship, and opportunities to collaborate with interns, company leaders, and operations employees. Improvements are intended to help devices return to retail and customers faster while reducing delays, waste, labor needs, and inventory impacts.

Requirements

At least 18 years of age.
Legally authorized to work in the United States now and in the future.
Must have one or more courses remaining in a bachelor’s or graduate degree program after the internship.
Curiosity, willingness to challenge assumptions, and interest in understanding how processes work.
Ability to work with urgency in a high-volume, fast-moving environment.
Analytical thinking and problem-solving skills.
Ability to explain findings in plain language.
Ability to collaborate and build trust with cross-functional teams, including operations-floor employees.

Nice To Haves

Familiarity with Lean, Six Sigma (Green Belt), Kaizen, 5S, DMAIC, value stream mapping, time and motion studies, or root cause analysis.
Completed or in-progress credentials such as Lean Six Sigma Yellow or Green Belt, IISE Lean, or APICS/ASCM (CSCP, CPIM).
Data analytics skills such as Tableau, Power BI, SQL, or Python.

Responsibilities

Evaluate targeted return-center processes, including handoffs, to identify efficiency opportunities.
Analyze the inventory pipeline and aging to identify where devices stall and why.
Map device touchpoints and measure dwell time to expose delays and waste.
Conduct process time studies on the operations floor to establish baselines and standard work.
Quantify the impact of improvement ideas on required labor, velocity, cycle time, and inventory levels.
Translate data and findings into clear recommendations for operations leaders and non-technical audiences.
Partner with T-Mobile and Supplier Operations teams to test, refine, and drive adoption of changes.