Industrial Engineer

NBCUniversal • Universal City, CA

43d • Hybrid

About The Position

As an Industrial Engineer at Universal Destinations & Experiences, you will combine field observation with advanced analytics to solve real, large-scale operational challenges across our parks and experiences. A typical day blends analytical work with time in the operation—you might evaluate capacity and labor performance using data, then partner with frontline teams to test and implement process improvements in a live environment.
You will play a key role in translating data into actionable insights that influence operational leaders and drive measurable impact across workforce management, process optimization, and overall business performance.

Requirements

• Bachelor’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a related field
• 3+ years of experience in industrial engineering, operations analysis, or a related analytical role
• Experience conducting field studies and analyzing operational data
• Strong analytical and problem-solving skills with the ability to translate data into insights
• Proficiency in Excel and experience working with large datasets
• Experience with data querying or programming tools such as SQL or Python
• Experience with data visualization tools such as Power BI or Tableau
• Strong communication and interpersonal skills, with the ability to influence stakeholders
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Nice To Haves

• Master’s degree in Industrial Engineering, Operations Research, or a related field
• Experience in theme parks, hospitality, entertainment, retail, or other high-volume operations
• Familiarity with workforce management, labor planning, or forecasting methodologies
• Experience with cloud-based data platforms such as Snowflake or Azure
• Experience applying Lean or Six Sigma principles

Responsibilities

• Apply industrial engineering methods such as capacity analysis, queuing theory, forecasting, and optimization to solve operational challenges
• Develop and maintain analytical models to support labor planning, demand forecasting, and operational decision-making
• Identify root causes of performance gaps and translate findings into actionable recommendations
• Conduct on-site observational studies to evaluate processes, guest flow, and operational performance
• Collect and analyze time studies, throughput data, and other operational metrics
• Synthesize field insights with data analysis to drive practical, implementable solutions
• Support development of labor models, staffing strategies, and scheduling analytics
• Evaluate opportunities to improve labor utilization and operational efficiency
• Contribute to workforce management tools and planning processes
• Extract and analyze data using tools such as SQL, Snowflake, and Python
• Build dashboards and reporting tools in Power BI and Excel to track KPIs and performance trends
• Support automation efforts to streamline workflows and improve data accuracy
• Partner with cross-functional teams and operational leaders to implement process improvements
• Communicate insights and recommendations through clear presentations and data storytelling
• Support development of business cases for initiatives presented to senior leadership

Benefits

• medical, dental and vision insurance
• 401(k)
• paid leave
• tuition reimbursement
• a variety of other discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level