Industrial Engineer, Guest Logistics & Capacity Planning

Carnival Corporation•Miami, FL

1d•Hybrid

About The Position

The Destination Development Industrial Engineer, Capacity Planning & Guest Logistics is responsible for developing capacity planning, guest logistics, simulation, and operational analyses that support GPDD’s destination development portfolio, including new masterplans, expansions, and existing operations. This role supports masterplans and development initiatives such as Phase 2 CK, HMC, Isla Tropicale, and other future destination projects by evaluating maritime and landside capacity requirements across beaches, restrooms, F&B/food courts, amenities, transportation, piers, berthing, and ship staggering strategies. The role builds and applies data-driven models, simulations, and performance measures to improve guest flow, operational efficiency, infrastructure sizing, CAPEX decisions, and guest satisfaction. This position also manages owner-supplied CAPEX and related project tracking for FF&E, OS&E, theming, landscaping, and soft costs, including legal, architects, engineers, contractors, consultants, and other vendor-related costs. Working closely with Destination Development, Operations, Finance, Design, Procurement, brand stakeholders, destination teams, and external partners, this role applies industrial engineering principles and GenAI-enabled ways of working to improve throughput, decision quality, efficiency, and execution across GPDD.

Requirements

Bachelor’s degree in Industrial Engineering, Operations Research, Supply Chain, Business Analytics, Data Analytics, Engineering, or a related quantitative discipline required
Master’s degree is Industrial Engineering, Operations Research, Supply Chain, Business Analytics, Data Analytics, Engineering, or a related quantitative discipline required
Experience with Power BI, Tableau, or similar visualization tools required
Ability to use approved GenAI tools effectively and responsibly to improve productivity, analysis, reporting, documentation, and knowledge management
2-4 years of experience in industrial engineering, operations management, capacity planning, data analysis, financial/project analysis, performance management, process improvement, market/consumer insights, cruise, hospitality, travel, resort, theme park, transportation, or large-venue operations
Experience developing analytical models, capacity plans, simulations, dashboards, or operational performance metrics to support business decisions
Strong quantitative, analytical, and problem-solving skills, with the ability to develop models, forecasts, dashboards, and decision-support materials
Experience coordinating cross-functional stakeholders, vendors, contractors, or external partners in support of projects, operational improvements, or development initiatives
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Nice To Haves

Experience with simulation tools like Simulink, AnyLogic, Simio preferred
Experience tracking budgets, CAPEX, project costs, purchase orders, change orders, invoices, payments, or vendor deliverables preferred

Responsibilities

Support masterplans for new developments and expansions, including Phase 2 CK, HMC, Isla Tropicale, and other future destination initiatives
Develop maritime/landside capacity planning analyses for new developments and existing operations (e.g. beach density, F&B venues, restrooms, guest amenities, transportation, pier logistics, berthing, and ship staggering)
Use demand forecasts, guest density assumptions, behavioral patterns, peak-load analyses, and operational inputs to size infrastructure and inform design, operational, and CAPEX decisions
Partner with Operations, Finance, Design, Procurement, brand teams, and destination stakeholders to translate capacity insights into practical project requirements, operating recommendations, and design decisions
Build and maintain dynamic simulation models to improve pier and landside guest logistics, transportation flow, F&B throughput, embarkation/disembarkation, queueing, service capacity, and overall destination experience
Evaluate design and operating scenarios, phased openings, staffing or vehicle requirements, throughput constraints, utilization levels, and guest flow bottlenecks
Define, monitor, and report KPIs related to wait times, throughput, utilization, crowding, service levels, operational efficiency, and guest satisfaction
Conduct on-site observations and data collection as needed, convert findings into actionable recommendations, and support SOPs, dashboards, and continuous improvement roadmaps for destination operations
Manage owner-supplied CAPEX scope for new destination developments, including FF&E, OS&E, theming, landscaping, and related owner-provided elements
Validate quantities, specifications, safety stock, operational requirements, style/brand alignment, and stakeholder sign-offs; cross-check requirements against capacity plans, guest density, and operating models
Track budgets, commitments, change orders, invoices, payments, shipping, delivery, assembly, installation, and vendor/contractor performance from concept through execution
Maintain visibility and controls for project soft costs, including legal, architects, engineers, contractors, consultants, and other project support costs
Increase adoption and effective use of approved GenAI tools across the GPDD team by identifying practical use cases in capacity planning, simulations, project tracking, reporting, meeting preparation, vendor coordination, cost management, and knowledge management
Develop lightweight tools, prompt libraries, templates, workflows, and training materials that help the team work more efficiently and make better data-driven decisions
Lead cross-functional coordination across internal teams and external partners to align stakeholders, clarify decisions, resolve issues, and maintain project momentum
Support change management by helping teams adopt new processes, analytical outputs, dashboards, simulation insights, GenAI-enabled workflows, and operating recommendations
Prepare clear executive-ready materials, status updates, decision support, and project documentation for GPDD leadership and key stakeholders

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program