Industrial Controls Systems Engineer
About The Position
As a Systems Engineer, you will be responsible for the sales support of customers, developing relationships with Sales and decision-makers within identified customers, and monitoring application and business trends. You will develop marketing strategies with Sales to promote assigned product technologies, create solutions that address customer value-add activities, and leverage customer relationships to highlight these activities. You will also establish business relationships with vendors, serving as the technical liaison for customer sales and support, and assist in developing vendor contracts and agreements. Post-sale responsibilities include managing product availability and customer requirements, training inside sales and technical support personnel, educating and supporting the Sales staff, and developing/maintaining the information and support infrastructure for assigned products. Service responsibilities involve qualifying the level of assistance for product and integration issues, creating required service procedures, and developing vendor service/support strategies.
Requirements
- Bachelor of Science degree or equivalent experience.
- Product knowledge of assigned products.
- Thorough knowledge of strategic customer applications.
- Good relationship with vendors of assigned technologies.
- Proven analytical, organizational, and communication skills.
Responsibilities
- Serve as the engineering contact within McNaughton McKay Group who is responsible for the sales support of customers.
- Develop relationships with Sales and the decision-makers within the identified customers.
- Monitor the application and business trends implemented at the identified customers.
- Develop a marketing strategy with Sales to promote the sales of the assigned product technologies.
- Develop solutions for the assigned products that address the value-add activities provided to customers.
- Utilize customer relationships and documented activities to leverage the value-add activities provided to customers.
- Establish business relationships with vendors of assigned products and serve as the technical liaison for customer sales and support.
- Assist in the development of vendor contracts and agreements with vendors of assigned products.
- Manage the availability and customer requirements for the assigned products.
- Manage the availability and Services & Solutions team requirements for the assigned products.
- Train the inside sales and technical support personnel in the assigned products.
- Educate and support the Sales staff on the assigned products.
- Develop and maintain the information and support infrastructure required for the assigned products.
- Qualify the level of assistance provided to customers with product and integration issues.
- Create the required service procedures to support the assigned products.
- Develop the vendor service/support strategies for the assigned products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
