Individual Onboarding Specialist

Premier Community Supports LLC • Grants Pass, OR

10h

About The Position

We’re looking for a detail-driven Individual Onboarding Specialist to join our Services team. In this role, you’ll be the engine behind a smooth, accurate onboarding experience for individuals receiving services ensuring systems are up to date, compliant, and ready to support high-quality care.

This is a great opportunity for someone who thrives in structured environments, enjoys data accuracy, and wants to make a meaningful impact behind the scenes.

Requirements

• High school diploma or equivalent
• Strong computer skills (Microsoft Word, Excel, and data entry systems)
• Typing speed of 40+ WPM with high accuracy
• Solid grammar, spelling, and written communication skills
• Ability to handle confidential information with professionalism
• Ability to pass a drug test (if required)
• Willingness to learn CPR/First Aid and ISP-related practices
• Valid driver’s license, insurance, and reliable transportation

Nice To Haves

• Experience in the intellectual and developmental disabilities (IDD) field
• Familiarity with administrative or onboarding processes

Responsibilities

• Manage the lifecycle of individual onboarding and records, ensuring everything is accurate, compliant, and up to date.
• Create and maintain individual profiles in internal systems (RS2/MITC)
• Update authorizations, renewals, and demographic information
• Develop and maintain Individual Protocols and Safety Plans
• Match and authorize DSPs to individuals in scheduling systems
• Process onboarding requests and manage shared inbox communications
• Archive and unarchive individual records as needed
• Support staff with timekeeping and service note issues
• Ensure all work meets accuracy, compliance, and documentation standards
• Track and complete tasks using Salesforce
• Maintain strict data integrity, confidentiality, and security practices
• Assist with additional projects and operational needs as assigned

Benefits

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees