Individual Onboarding Specialist

Premier Community Supports LLC•Roseburg, OR

10h

About The Position

We’re looking for a detail-driven Individual Onboarding Specialist to join our Services team. In this role, you’ll be the engine behind a smooth, accurate onboarding experience for individuals receiving services ensuring systems are up to date, compliant, and ready to support high-quality care. This is a great opportunity for someone who thrives in structured environments, enjoys data accuracy, and wants to make a meaningful impact behind the scenes.

Requirements

High school diploma or equivalent
Strong computer skills (Microsoft Word, Excel, and data entry systems)
Typing speed of 40+ WPM with high accuracy
Solid grammar, spelling, and written communication skills
Ability to handle confidential information with professionalism
Ability to pass a drug test (if required)
Willingness to learn CPR/First Aid and ISP-related practices
Valid driver’s license, insurance, and reliable transportation

Nice To Haves

Experience in the intellectual and developmental disabilities (IDD) field
Familiarity with administrative or onboarding processes

Responsibilities

Manage the lifecycle of individual onboarding and records, ensuring everything is accurate, compliant, and up to date.
Create and maintain individual profiles in internal systems (RS2/MITC)
Update authorizations, renewals, and demographic information
Develop and maintain Individual Protocols and Safety Plans
Match and authorize DSPs to individuals in scheduling systems
Process onboarding requests and manage shared inbox communications
Archive and unarchive individual records as needed
Support staff with timekeeping and service note issues
Ensure all work meets accuracy, compliance, and documentation standards
Track and complete tasks using Salesforce
Maintain strict data integrity, confidentiality, and security practices
Assist with additional projects and operational needs as assigned

Benefits

Health, dental, vision benefits available with 75% of employee cost paid by Premier
Accrue up to 80 hours of PTO (paid time off) per year
401K offered after 90 days of employment with up to 4% employer match
Pay Period: 1st and 16th of the month
Training and professional development opportunities
A fulfilling role where your work truly makes a difference
A collaborative team environment with supportive leadership and meaningful peer relationships

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