Individual Life Insurance Death Claims Analyst - US HYBRID

DXC Technology • Nashville, TN

17d • Hybrid

About The Position

This role involves processing death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies. The analyst will be responsible for accurate handling and timely execution of all policies worked, ensuring transactions are processed accurately and within client's financial guidelines. The position also requires reporting any potential fraudulent, money laundering, or unethical requests, performing other related duties as assigned, and providing an elite customer service experience via letters or phone calls. Continuous evaluation and identification of opportunities for process improvements that positively impact the customer's experience are also key aspects of this role.

Requirements

• High School Diploma as minimum degree.
• Candidate would need to be in a 25 miles radio from any of our DXC offices listed below and commute up to two days a week.
• 2 minimum years of Individual Life Insurance experience is mandatory.
• 2 minimum years of death claims full cycle processing experience is mandatory.
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines.
• Microsoft Office and MS Teams work experience.
• Great typing and documenting skills.
• Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers.
• Inbound/outbound customer service experience, communication skills and phone etiquette are required.
• Great ability to multitask between client´s applications and DXC systems.
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies.
• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day.
• Responsible for the accurate handling and timely execution of any policy worked.
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines.
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed.
• Perform other related duties as assigned or required daily.
• Must provide an elite customer service experience via letters or phone calls made internally or externally.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED