Disability Insurance (DI) Claims Analyst
About The Position
Join our Disability Insurance (DI) Claims team as an analyst in a dynamic, client-centered environment. You’ll apply critical thinking, empathy, clear communication, and cross-team collaboration to evaluate eligibility, calculate benefits, and guide clients through the claims journey. Through structured training and on-the-job mentoring, you’ll learn end-to-end claim management across initial and ongoing phases, build expertise in medical and financial reviews, and deliver timely, high-quality outcomes for clients, field partners, and the enterprise. Northwestern Mutual's Individual Disability Income Insurance products help clients protect one of their most important assets: their ability to earn an income. Learn more about these products and their impacts by visiting: https://www.northwesternmutual.com/disability-insurance/
Requirements
- Bachelor's degree is preferred, or an equivalent combination of education and professional experience.
- Strong analytical, critical thinking, and problem-solving capabilities.
- Ability to organize information, assess risk, and make sound decisions.
- Excellent written and verbal communication skills.
- Strong customer service orientation and ability to navigate sensitive conversations with professionalism and empathy.
- Ability to handle confidential information with discretion.
- Strong organizational and prioritization skills with the ability to manage multiple responsibilities simultaneously.
- Self-motivated and able to work effectively in a production-driven environment.
- Comfortable making independent decisions while knowing when to seek guidance.
- Adaptable, resilient, and committed to continuous learning and improvement.
- Proficiency with Microsoft Office and a variety of business technology platforms, including document management systems, communication tools, and virtual collaboration solutions.
Nice To Haves
- Prior disability insurance claims experience is a plus but not required.
Responsibilities
- Develop knowledge of Northwestern Mutual's claim philosophy, contracts, policy provisions, and claim management practices.
- Review medical, occupational, and financial information to assess claim eligibility and identify additional information needed.
- Apply policy language, analytical thinking, and sound judgment to determine eligibility, benefit calculations, and appropriate claim outcomes.
- Conduct meaningful conversations with claimants, representatives, field partners, and internal stakeholders.
- Explain complex claim-related information clearly, professionally, and empathetically.
- Handle sensitive situations with discretion, patience, and respect.
- Maintain detailed and accurate claim documentation throughout the claim lifecycle.
- Document key activities, decisions, calculations, and communications.
- Draft professional correspondence, including requests, updates, decisions, and other claim-related communications.
- Manage an evolving caseload across multiple claim stages.
- Prioritize work effectively while meeting service standards and deadlines.
- Adhere to operational procedures, regulatory requirements, and quality expectations.
- Partner with medical, financial, legal, technical, leadership, and field resources to evaluate claims and support informed decisions.
- Navigate ambiguity and complex situations while maintaining professionalism and accountability.
- Contribute to team success through collaboration and knowledge sharing.
- Actively seek feedback and coaching.
- Build technical expertise and claim management skills over time.
- Demonstrate a growth mindset and commitment to professional development.
Benefits
- PTO will be restricted during this period.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
