Individual Giving Coordinator

Fountain House•New York, NY

3d•$65,000 - $75,000•Hybrid

About The Position

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members. The Individual Giving Coordinator embodies the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships and engagement. Your Impact The Individual Giving Coordinator supports Fountain House's individual donor program, playing a key role in advancing fundraising efforts across the donor pipeline — from direct response and mid-level giving to major and planned gifts. This role provides critical support to frontline fundraisers through stewardship, communications, and the coordination of fundraising initiatives. Coordinating cross-functional projects with development staff, program staff, and members to strengthen donor relationships, improve retention, and increase revenue from individual giving.

Requirements

An interest in mental health issues and passion for alleviating the associated stigma.
Demonstrate empathy and strong listening skills when engaging donors, partners, staff and members
Multitasking and flexibility is a core skill, you are not overwhelmed with simultaneous projects
Working with a team to reach a common goal is where you thrive
Bachelor’s degree or equivalent experience
3-5 years’ work experience in non-profit fundraising.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office Suite Salesforce, Adobe CS and Classy)

Responsibilities

Coordinate and execute donor stewardship activities, including acknowledgments, recognition, and personalized outreach, ensuring materials such as acknowledgment letters are refreshed regularly
Support frontline fundraisers in cultivating and retaining individual donors through targeted written communications and engagement strategies, including regular touchpoints for portfolio donors (e.g., newsletters, quality-of-life reports, and personalized messaging from leadership)
Support the Individual Giving team in creating email campaigns, newsletters, and hard-copy mailings, including bespoke and individualized solicitations
Assist in managing donor cultivation events and recognition programs, including planning events throughout the year, hosting gatherings for members, producing member correspondence, and supporting outreach to prospective planned giving donors
Serve as the primary point person for the Council, working closely with senior leadership to manage logistics and operations, including developing discussion topics and agendas, organizing meetings, recruiting new members, and providing onsite and virtual meeting support
Generate donor-facing materials as needed, including proposals, presentation decks, letters, and mail merges
Support scholarship management by gathering required materials throughout the year
Support the Gallery Advisory Committee by assisting the Senior Director of Individual Giving and Gallery Director at bi-monthly meetings and distribute related Gallery/Studio information
Oversee the planning and execution of direct response and planned giving campaigns across mail and digital channels, in consultation with the Senior Director of Individual Giving
Coordinate and project manage timelines, materials, and logistics for Individual Giving programs, including direct response, cultivation and stewardship for portfolio/major donors, and planned giving marketing
Maintain accurate donor records in the CRM/database
Record donor call reports and generate reports from Salesforce as requested
Oversee the Individual Giving department calendar, project managing tasks across written communications, events, calls, and meetings
Support gift processing, acknowledgments, and receipting, including sending portfolio acknowledgment letters
Assist with donor cultivation events, including logistics, invitations, and follow-up
Prepare materials such as leave-behinds, briefing documents, reports, and proposals
Collaborate with the Marketing and Communications team to ensure consistent messaging
Oversee the Fountain House Marathon team, including recruiting runners, advocating for additional race bibs, coordinating fundraising plans, motivating and stewarding participants, coordinating with Communications on race-day support, and organizing runner swag
Manage the Give inbox and Development phone line, responding to inbound donor inquiries and support requests
Pull, review, and update relationship lists for event invitations and contact information