Individual Benefits Account Manager

Legacy Risk Solutions•Atlanta, GA

11d

About The Position

Legacy Risk Solutions is seeking an experienced Individual Benefits Account Manager to support and service clients with individual insurance and benefits needs. The role provides knowledgeable guidance throughout applications, enrollment, renewals, and ongoing policy servicing. The account manager serves as a trusted resource for clients, helping them understand coverage options, navigate policy questions, and resolve service issues while maintaining relationships with carrier partners and internal teams. The position manages a book of individual benefits clients across the policy lifecycle, including new enrollments, renewals, policy changes, and service requests. It involves preparing quotes and applications, comparing products and rates, explaining coverage provisions, coordinating with clients and carriers, and maintaining accurate records in the agency management system. The account manager also attends relevant training and meetings, collaborates with the team, supports account management as needed, and identifies opportunities to improve service and internal processes.

Requirements

High school diploma or equivalent required.
Active Accident, Sickness & Life Insurance License required.
Minimum of 3–4 years of insurance experience.
Strong knowledge of individual insurance products, carrier requirements, enrollment processes, and policy servicing.
Proficiency in Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, and Teams.
Strong written and verbal communication skills, including the ability to explain insurance terminology and coverage clearly to clients.
Excellent organizational and time-management skills, including the ability to manage multiple clients, applications, renewals, and deadlines.
Strong problem-solving skills to research and resolve client service, billing, claims, and enrollment issues.
High attention to detail and commitment to accuracy.
Ability to work independently while collaborating effectively with team members and carrier partners.
Client-focused, solutions-oriented mindset and commitment to exceptional service.
Initiative and willingness to take ownership of responsibilities and support the broader team.

Nice To Haves

Associate’s or bachelor’s degree.
Insurance experience supporting individual health, life, or related benefits products.
Experience working directly with individual clients and carrier partners.
Experience with carrier websites, quoting platforms, enrollment systems, and agency management systems.

Responsibilities

Manage and service a book of individual benefits clients throughout the policy lifecycle, including enrollments, renewals, policy changes, and ongoing service needs.
Help clients understand individual insurance options and identify solutions that fit their coverage needs and circumstances.
Prepare and review quotes, applications, renewal information, and supporting documentation.
Market and analyze individual benefit products, coverage options, and rates across carrier partners.
Explain plan benefits, premiums, deductibles, copays, coinsurance, networks, exclusions, and other coverage provisions to clients.
Coordinate new business applications and enrollments, ensuring information and documentation are complete and submitted accurately and on time.
Assist with annual renewals and evaluate alternative coverage options when appropriate.
Monitor pending applications and enrollment activity and follow up proactively with clients and carriers.
Process policy changes and qualifying life event requests through carrier websites and online administration portals.
Respond to client questions and service requests involving coverage, enrollment status, billing, claims, ID cards, policy documents, and other benefits needs.
Research and resolve billing, claims, enrollment, and policy administration issues in coordination with clients and carrier partners.
Help clients obtain replacement ID cards, policy documents, and other carrier materials.
Maintain current knowledge of carrier products, eligibility requirements, underwriting guidelines, enrollment periods, and applicable individual benefits regulations.
Build and maintain relationships with carrier representatives and other business partners.
Respond to client calls and emails in a timely manner, with a goal of responding within one business day.
Maintain complete and accurate client records, communications, applications, policy documents, and other activity in the agency management system.
Attend carrier meetings, continuing education seminars, webinars, and training to maintain current product and industry knowledge.
Participate in scheduled team meetings and collaborate to support department goals.
Provide account management backup and team support when needed.
Identify opportunities to improve client service, workflows, and internal processes.
Perform other related duties and responsibilities as assigned.